Front Office Manager

2 weeks ago

New York, New York, United States The FIDI Hotel Full time

Job Summary

We are seeking a dynamic and energetic Front Office Manager to lead our guest services team and ensure an exceptional experience for every visitor. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and coordinate with various departments to maintain smooth hotel functions. Your leadership will set the tone for a welcoming environment, driving customer satisfaction and operational excellence. If you thrive in a fast-paced hospitality setting and possess a passion for delivering outstanding service, this is the perfect opportunity to showcase your skills and grow your career.

Duties

  • Supervise front desk staff, including receptionists and guest services agents, ensuring high standards of customer service and professionalism
  • Oversee check-in and check-out procedures, ensuring accuracy and efficiency while maintaining a warm, welcoming atmosphere
  • Handle guest inquiries, reservations, and special requests with courteous phone etiquette
  • Coordinate night audit activities to reconcile daily financial transactions and prepare reports for management review
  • Address guest concerns promptly and effectively, resolving issues to guarantee guest satisfaction and loyalty
  • Maintain up-to-date knowledge of hotel amenities, local attractions, and policies to assist guests confidently
  • Lead guest relations initiatives to enhance overall guest experience and foster positive reviews

Requirements

  • Proven experience in hospitality management or hotel front desk operations, with a strong background in customer service
  • Bilingual or multilingual abilities preferred to serve diverse clientele effectively
  • Excellent communication skills with proficiency in phone etiquette and multi-line phone systems
  • Strong leadership qualities with the ability to motivate and manage a team in a fast-paced environment
  • Knowledge of hotel management software and reservation systems; experience with night audit procedures is advantageous
  • Exceptional organizational skills with attention to detail in handling guest requests and administrative tasks
  • A friendly, professional demeanor committed to delivering outstanding hospitality experiences

Join us as a Front Office Manager where your enthusiasm for hospitality will inspire your team and delight our guests. We are dedicated to creating an inclusive environment that values your expertise, supports your growth, and celebrates your contributions every day

Pay: $70, $75,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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