Commercial Product Manager

2 days ago

Oklahoma City, Oklahoma, United States MidFirst Bank Full time

MidFirst Bank is seeking an experienced and strategic Product Manager to join the Commercial Product Management Department in growing the Bank's Commercial Payables product suite. This position is responsible for the overall product design, development and ongoing management of an assigned portfolio of products to include ACH, wire transfers, real-time payments and emerging payment technologies. This role plays a critical part in developing innovative, customer-centric payables solutions that drive revenue, improve operational efficiency, and strengthens MidFirst Bank's competitive position in the commercial banking market.

Key Responsibilities:

  • Product Development and Innovation: Evaluate potential products, recommend the development and design of new products and enhancements, and enhance existing solutions to meet short- and long-term Bank financial and strategic goals.
  • Strategic Leadership: Define and execute Commercial Product Management's roadmap for commercial payables products based on market trends, customer needs, competitive landscape and regulatory changes and requirements.
  • Sales Support: Subject-matter expert for day-to-day sales support with product-related questions and sales initiatives.
  • Customer and Market Focus: Engage with Treasury Management Officers and Relationship Managers in a collaborative and innovative culture to gather insights, understand pain points, and translate feedback into product improvements.
  • Lifecycle Management: Champion innovation and manage performance metrics for the payables portfolio and lead initiatives to optimize performance and customer satisfaction.
  • Collaboration: Central point of contact between internal stakeholders, including Sales, Implementation, Operations, Risk and Legal. Interact with third party vendors to coordinate quality product delivery to customers as needed.
  • Go-to-Market Execution: Support sales and operational execution, including the creation of product collateral, training materials, pricing strategies, and competitive positioning.
  • Thought Leadership: Maintain awareness of industry trends and regulatory developments that impact product design and delivery to identify necessary actions, changes and opportunities. Communicate product information, changes and enhancements across all customer contact areas within the Bank.

Requirements:

  • Bachelor's degree or equivalent professional experience required
  • AIPMM Certified Product Management Certification preferred
  • Minimum 3-5 years' experience related to Treasury Management services
  • Superior understanding of commercial payments industry to include ACH, wires, real time payments and additional industry-leading payment offerings
  • Strong understanding of digital payment channels, ERP/API integrations, and client onboarding in payment space
  • Experience in driving product strategy and executing complex treasury-related initiatives while delivering measurable business results
  • Familiarity with ISO 20022, SWIFT standards, NACHA and in-depth industry trends in business-to-business payments
  • Advanced organizational, analytical, and problem-solving skills
  • Strong personal computing skills including proficiency with Microsoft Office, software applications (e.g. Word, Excel, PowerPoint, etc.) are necessary
  • Superior verbal and written communication abilities and presentation skills are essential
  • Detail oriented, ability to manage multiple priorities, meet deadlines, and ability to work independently without supervision required
  • Ability to travel as necessary to perform essential job responsibilities

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