Communications Coordinator

Description
Join Our Compassionate Team at ECPC Pain Specialists – Holly Springs

Job Description
Position: Communications Coordinator (Primary Phones Person)

Location: Holly Springs, NC

Status: Full-Time | Non-Exempt

Department: ECPC Pain Specialists – Administrative

Reports to: Leadership Team

About ECPC Pain Specialists
At ECPC Pain Specialists, we are committed to delivering exceptional care by focusing on what matters most—our patients and each other. Every team member plays an important role in helping patients regain quality of life. Guided by our core values of compassion, integrity, accountability, and teamwork, we foster a supportive environment where your contributions truly make a difference.

About The Role
As the Communications Coordinator (Primary Phones Person), you'll be the warm, welcoming first contact of our clinic—the first person patients speak with when they call. This is more than just a "phones person"; it's an opportunity to be a trusted part of each patient's care journey. You'll work in a fast-paced, team-focused environment where communication, kindness, and professionalism are key.

What You'll Do

• Answer incoming phone calls for all four offices and address as needed; promptly respond to voicemails (your work location will be the Holly Springs office)
• Schedule / reschedule appointments and address patient concerns
• Communicate with referring providers and pharmacies
• Manage patient communications via NexHealth and MyAdvice

• Back Up to the Front Desk Associate

• Greet every patient with a compassionate and professional attitude

• Check patients in and out using our EMR system (eClinical Works)

• Verify insurance, obtain patient information, and process payments and copays

• Handle referrals (incoming and outgoing) and request medical records

• Fax and scan all patient-related documents
• Maintain patient confidentiality and comply with HIPAA at all times
• Perform additional administrative tasks as assigned

What We're Looking For

Education & Experience

• High school diploma or equivalent
• 2+ years' experience in a medical / healthcare administrative role REQUIRED.
• Experience with EMRs (preferably eClinical Works)
• Familiarity with medical terminology, insurance verification, and referrals

Skills & Attributes

• Excellent communication and customer service skills
• Ability to multitask and adapt in a fast-paced clinic environment
• Strong organizational and time-management skills
• Dependable and team-oriented with a can-do attitude
• Upholds our values of compassion, integrity, accountability, and teamwork in every interaction

Core Values We Live By

• Compassion: We care deeply for our patients and each other
• Integrity: We uphold the highest standards in every decision
• Accountability: We take ownership of our roles and responsibilities
• Teamwork: We support and rely on one another to deliver the best care

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Working at ECPC

This position involves frequent interaction with patients, providers, and clinical staff. You'll need to be comfortable with periods of standing and walking, and be capable of lifting up to 50 lbs without assistance. Our work can be fast-paced and occasionally stressful, but we always support one another like family.

We believe every team member deserves respect, opportunities to grow, and the chance to be part of something meaningful.

Equal Opportunity Employer

ECAA/ECPCis an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status.This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.

Join Our Team

Ready to make a difference? Apply today and become part of a team that truly cares.