Server

Summary of Responsibilities

Interact with guests to ensure exemplary service
in an efficient manner while dining at Another Broken Egg Cafe. Take orders,
serve food and drinks, answer inquiries about the menu and comply with the
wishes of the guest, as well as suggestively sell food and drinks. Work closely
with Bussers and Hostess' to ensure guests receive excellent service.

Primary Responsibilities:

· Serve guests and create a warm and fun
atmosphere for both guests and fellow employees.

· Perform all duties and responsibilities in a
timely and effective manner in accordance with established company policies to
achieve the overall objective of the position. Works to the restaurants "Sense
of Urgencyâ€.

· Arrive at work properly prepared for service
according to policies.

· Answer any questions about food and drinks
including ingredients of entrées, preparations and accompanying items.

· Greet newly seated guests in a friendly manner
within 1 minute of being seated.

· Take drink order at guest greeting, deliver
beverages and up sales. Take entire order and repeat order to guests for
clarification.

· Suggestively sells menu items, such as
appetizers, entrees, beverages and desserts.

· Enter order on POS computer system quickly and
in proper sequence and use appropriate abbreviations and changes to ensure
clarity to kitchen.

· Attend to guests needs when delivering food and
check back with guests to ensure their satisfaction.

· Observe guests to respond to any additional
needs.

· Ensure guests' expectations have been exceeded.
Obtain problem solving skills to resolve food or service issues.

· Maintain table appearance by pre-bussing,
checking drink levels, removing clutter and providing extra napkins if
necessary.

· Assume responsibility as a cashier, as that is
part of your job.

· Accept payment and provide change or credit card
sign off slip within 1-3 minutes of guest payment. Follow appropriate
accounting procedures for closing checks, promo items, employee discounts &
gift certificates.

· Uphold and maintain high quality customer
service and hospitality at all times.

· Keep wait station clean. Set up & take down
station according to opening and closing procedures.

· Adhere to company sanitation policies and
procedures.

· Keep immediate supervisor fully informed of all
problems, issues or unusual matters of significance and take prompt corrective
action.

· Perform all duties and responsibilities in a
timely and effective manner in accordance with established company policies to
achieve the overall objectiveness of the position.

· Maintain a favorable working relationship with
all other company employees to foster and promote a cooperative and harmonious
working atmosphere, which will be conducive to maximum employee morale,
productivity, efficiency, and effectiveness.

· Monitor cleanliness of restrooms and outside
perimeter of building.

· Maintain a clean, organized and stocked work
area, notify manager of any shortages. Set up stocking area, restock &
prepare stocking area at closing for startup the next day.

· Empty trash, sweep, mop &/or vacuum the
restaurant floor when there is no support (Hostess, bussers) available.

Job Qualifications:

· Must be dressed neatly and well-groomed in
company approved uniform at all times.

· Must be able to operate P.O.S. computer system,
make change correctly and make credit card transactions accurately.

· Must be able to deliver plates, food and clear
tables, which may require lifting of up to 30 lbs.

· Walk or stand most of 6-8 hour shift.

· Must be able to read menu items and speak
English.

· Able to reach, bend, stoop and perform cleaning
duties.

· Professional phone skills. Must be able to hear
well with loud background noise, in order to answer telephone and respond to
guest requests.

· Must be able to calmly respond to angry guests
and notify a manager immediately if the matter cannot be corrected in a timely
manner.

· Able to lift and carry supplies and bus tubs of
up to 50 lbs. Up to 20 times per shift.

· Required to carry trays and supplies. Assist in
re-stocking & detail cleaning of all aspects of the restaurant.

· Must be able to clearly communicate guest's
needs to other employees including bussers, hostess, and manager.

General Training Points:

· Always wear a genuine smile – enjoy yourself

· Treat each guest as you would like to be
treated, make the guest comfortable.

· Personalize your thank yous.

· Suggest appropriate drinks, offer Bloody Marys
& mimosas, lattes.

· Understand what the guest is ordering – repeat
when necessary.

· Show off your menu knowledge – Suggest specific
items such as your favorites or popular items using descriptive words in your
recommendations.

· Your knowledge of the menu and drinks will
translate to the guest being more confident in your service.

· Work on the service basics (hospitality,
knowledge, professionalism, timing, anticipation).

· Work on service awareness (smile, speed,
teamwork, guest feedback).

· Organization is your key to success – develop a
system.

· Communicate as you move through the restaurant
(safety).

· Be aware of surrounding tables – Teamwork

· Always be professional – maintain a positive
attitude (even in busy times).

· Guest satisfaction and exceptional service is
your first priority.

· A dissatisfaction is an opportunity to impress
the guest by correcting the problem (get a manager involved).

· Review proper table set-ups.