Assistant General Manager

4 days ago

Los Angeles, California, United States WRMC, Inc. Full time $48,000 - $80,000 per year

Location: Uptown Denver

Hourly Rate: $23

Schedule: Monday - Friday | 8:00 am - 5:00 pm | *Availability for occasional events and meetings*

ABOUT US

Worth Ross Management Company is an award-winning industry leader and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allow forward progress, and our success as a company stems from that philosophy. 

ABOUT THE ROLE

The Assistant General Manager (AGM) supports the General Manager in the daily operations, administration, and governance of the community association. This role ensures the delivery of exceptional resident service, operational efficiency, compliance with governing documents, and support for board initiatives. The AGM serves as a key point of contact for residents, board members, helping maintain a well-run, financially healthy, and community-focused HOA.

Key Responsibilities

Board & Governance Support

  • Assist in preparing board meeting packets, agendas, management reports, and follow-up action items.
  • Attend board and committee meetings as required and draft minutes when assigned.
  • Support enforcement of governing documents, rules, and regulations.
  • Coordinate board communications, notices, ballots, and annual meeting preparations.

Administrative & Operational Management

  • Manage day-to-day office operations and ensure timely response to resident inquiries.
  • Oversee processing of work orders, service requests, and resident correspondence.
  • Assist with community-wide projects, building maintenance schedules, and capital improvement tracking.
  • Maintain accurate records, digital files, and association documents.

Resident & Community Relations

  • Provide excellent customer service to homeowners, residents, and vendors.
  • Assist in managing community events, communications, newsletters, and digital updates.
  • Educate residents on policies, processes, and community resources.

Compliance & Risk Management

  • Support implementation of safety, emergency, and access control procedures.
  • Assist with property inspections and rule compliance follow-up.
  • Document and report incidents, maintenance issues, and potential risks.

Requirements

  • 2+ years of experience in HOA/Condo/Property Management or related field preferred.
  • Strong knowledge of community association operations and governing documents.
  • Excellent communication, customer service, and organizational skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in Microsoft Office; experience with HOA software (e.g., Vantaca) is a plus.
  • Ability to work occasional evenings for board or committee meetings.

Benefits

  • Medical
  • Dental
  • Vision
  • Short term disability (STD)
  • Long term disability (LTD)
  • Employee assistance program (EAP)
  • Identity theft protection
  • Pet insurance 
  • Retirement
  • Paid Time Off (PTO)
  • 401K

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