Customer Service Representative

Customer Service Representative

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Michigan City

Employment Status: Salary Full-Time

Function: Sales

Req ID: 27413

About

Vanair, a Lincoln Electric company, has been an industry leader since 1972, working to bring our customers the very best in Mobile Power Solutions. Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxyfuel cutting equipment, and has a leading global position in brazing and soldering alloys. We are recognized as the Welding Expert, which advance customers' fabrication capabilities to help them build a better world.

If you like being challenged, want to be a part of something special, and desire being part of an exciting team that is always striving to be at the forefront of our industry, then we're looking for you – a driven and motivated new

We are currently seeking to hire a CUSTOMER CARE SPECIALIST at our location in Michigan City, Indiana.

Job Summary

As a member of the Sales team, the Customer Care Specialist will provide friendly customer support in various ways.

Primary Duties and Responsibilities

• Answer status questions on a customer's order over the phone and through email.
• Enter orders for machines and parts.
• Quote machine and parts over the phone and through email.
• Answer basic questions regarding machines and parts.
• Interact with production/shipping to assist with order status and any additional shipping needs.
• Assist with customer returns and credit issuing.
• Follow up with customers to ensure their needs are being met.

Job Qualifications and Skills

• Self-motivated with excellent time management skills.
• Customer service oriented.
• Excellent communication skills – oral and written.
• Excellent computer aptitude – able to quickly learn how to use new software programs.
• Must have the ability to work in a high stress environment, operate as a team, and interact with other departments, while maintaining a calm attitude.
• Mechanical aptitude (compressor/generator/welder/engine starting experience preferred).
• Previous parts and machine sales experience highly desirable.
• Willingness to work overtime as emergency situations warrant.
• Must be a fun individual who enjoys working as a team and helping others.

Great Work Environment

• Pleasant, clean, well-lighted environment.
• Family-oriented.
• First-of-the-month Friday company-supplied lunches.
• Company Parties including Christmas Party, Santa for the Kids, Summer Family Picnic, and more.
• Local charity events.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

Nearest Major Market: Michigan City

Job Segment: Welding, Fabrication, Manufacturing