Website Operations Specialist

At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees.

Summary: A Website Operations Specialist will demonstrate the ability to work independently and within a team environment. In this position, one must be detail oriented and demonstrate sound judgment with strong time management skills. This role supports Printer Bridge/Zoo customers by providing timely, accurate, and professional assistance related to branded website platforms. The Specialist will collaborate cross-functionally to support platform updates, feature enhancements, and ongoing improvements to the customer experience.

Salary Range: $25.00 to $27.00 Hourly

Compensation commensurate with experience.

At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding.

Essential Duties and Responsibilities include the following: 

• Provide support to Branded Website customers in a timely and professional manner.
• Manage and respond to support tickets for Branded Website customers.
• Monitor service requests and ensure issues are addressed according to established service standards.
• Communicate customer feedback, trends, and recurring issues to the Director of E-Commerce.
• Collaborate with internal teams to share best practices and improve customer experience.
• Work with the E-Commerce Technical Specialist to identify customer needs and provide appropriate solutions.
• Identify opportunities and initiatives that improve customer experience and support overall business growth.
• Ensure that design elements, templates, and finished solutions function properly across various browsers and screen settings.
• Use content management systems (CMS) to create, update, and manage website content.
• Follow and support established design guidelines, best practices, and standards.
• Participate in the ongoing development of eCommerce processes and best practices; stay informed of new digital trends.
• Proactively identify product, service, and marketplace issues and assist in resolving them.
• Explore creative ideas and contribute suggestions for company growth.
• Create demos and training materials for Branded Website customers.
• Develop and maintain the Branded Website learning center for customer support resources.
• Manage new Printer Bridge registrations through HubSpot.
• Verify customer account information and confirm legal entity details.
• Coordinate with Legal to issue, process, and execute Printer Bridge contracts.
• Coordinate DNS implementation and storefront creation with internal teams.
• Create customer billing profiles in Recurly and ensure accurate subscription setup.
• Provide onboarding instructions, nameserver update guidance, storefront access, and initial configuration steps to customers.
• Collaborate with 4over Tech (Jira) and PIAB Tech (Slack/Jira) teams to report, track, and follow up on platform, API, and product-related issues.
• Review PIAB automated imports related to 4over API product updates and communicate changes or impacts to customers.
• Assist with monthly PIAB vendor billing by coordinating with Accounts Payable.
• Coordinate quarterly with Accounting to support Zoo BWS customer commission payout processing.
• Maintain Wix website account and code access needed for website update tasks.
• Attend bi-weekly Customer Relations team meetings.
• Attend weekly Website Issues and Tickets meetings with the Business Solutions team.
• Complete and maintain all required paperwork, records, documents, etc.
• Regularly perform general housekeeping duties in your work area(s)
• Adhere to all safety policies and protocols and maintain a safe working environment
• Attend all department/company meetings, as requested.
• Other duties as assigned.

For an extensive list of responsibilities, duties and physical demands/work environment please refer to the attached Job Description. 

EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES:  

• 3+ years of online trade print experience
• 2-3 years of customer support experience in the printing industry

CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:

• Problem-Solving and Adaptability: Strong problem-solving skills when faced with unexpected challenges, such as machine malfunctions, material shortages, or errors in print quality. Ability to adapt to new printing technologies or changes in production schedules, ensuring smooth operations despite changes.
• Time Management & Efficiency: Ability to manage multiple print jobs simultaneously, ensuring deadlines are met without sacrificing quality. Organizing workflows, preparing materials in advance, and optimizing print runs for efficiency and cost-effectiveness.
• Attention to Detail: Precision in monitoring print jobs to ensure all details, such as color accuracy, image sharpness, and print placement, meet the required standards. Detecting small defects or inconsistencies during production and taking corrective action immediately.
• Communication Skills: Ability to read and understand corporate policies, job-related documents, and written/verbal instructions in English to ensure effective and compliant job performance.
• Strong foundational math skills, with the ability to perform basic operations including addition, subtraction, multiplication, and division.
• Highly detail-oriented, organized, and efficient in managing time, with a proven ability to meet deadlines and complete tasks accurately.

4over LLC Company History:

4over LLC was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others. 

Health and Life Insurance

• Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
• 4over pays 100% of the employee's premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
• Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment

401(k) Retirement Plan

• New employees are eligible to enroll the first of the month, following 1 month of employment
• Semi-annual open enrollment (January 1st and July 1st)
• Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
• Immediate Vesting

Holidays and PTO

• 9 Paid Holidays 
• Accumulating PTO to be used after 90-days of continuous and active full-time service

4over is an Equal Opportunity employer.  It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.