bar porter

The primary responsibility of the Bar Porter – Pool Bar is to provide unmatched customer service through the efficient and thorough completion of their tasks, including but not limited to: keeping all bar areas clean, removal of trash, and helping in operation of the Pool Department in any other way.

All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

• Provides unmatched service to guests at all times. Proactively seeks guest service opportunities to both internal and external guests.
• Interacts with internal and external guests to make sure that all bar areas (from the waist down) are clean, presentable and inviting.
• Is responsible for trash removal from bars and restaurants in not only a timely manner but also in a manner which does not dull The Venetian Resort experience for the guests.
• Must be regularly checked by supervisor to ensure proper handling of equipment and proper lifting techniques.
• Is responsible for ensuring that the bar areas comply with Clark County Health Codes and The Venetian Resort Standards.
• Works in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods
• Provides accurate directions and information for guest inquires and is knowledgeable about all aspects of The Venetian Resort services, features, attractions, promotions and special events.
• Perform additional duties as directed by management.
• Provide a service or assistance to meet the needs of a guest, client or customer. Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department. Comply with policies and procedures of the department or section in order to complete service satisfactorily. Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.

• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• 1-2 year high volume experience working in bar or restaurant service in a luxury environment
• Must be able to obtain and maintain a Health card, Alcohol Awareness (TAM) card and any other certification or license, as required by law or policy.
• Must have a basic knowledge of attractions/restaurants in the Las Vegas area and provided by the Venetian.
• Must maintain cleanliness of work area and equipment in accordance to Clark County Health Code Standards.
• Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts in person, over the phone, and on the radio while working under pressure and meeting deadlines.
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Must be able to:

• Lift, push or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.