Strategic Process Manager

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we're a Great Place to Work… and we really mean it Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As a Strategic Process Manager, you will be responsible for driving business process improvements and designing new processes in support of strategic initiatives designated by senior management. As a Strategic Process Manager at Kyocera, you will play a pivotal role in shaping the future of our operations. Leveraging advanced methodologies and a deep understanding of process optimization, you will identify inefficiencies and implement solutions that drive productivity and enhance customer satisfaction. This may include strategic changes to organization structures to enable efficient workflows, provide scalability for growth and position Kyocera for mergers and acquisitions.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day.

Lead multiple business process improvement initiatives that are grounded in DMAIC and Design for LSS methodology, that will streamline and implement new processes across KDA in order to accelerate revenue and reduce operating costs while dramatically improving customer experience.

Ensure each project has the establishment of a clear project definition, the collection of any representative samples that yield an accurate base line measurement, the establishment of root cause analysis for the project, the design and implement solutions that solve the project's charter, and the creation of control mechanisms and reporting that ensure solutions stay in place and continue to yield the desired outcome. 

Develop and provide new operational understandings of people, processes and systems across KDA and quantify associated financials.

Ensure an optimal customer experience is a core component of every project's solution.

Represent KDA, its projects and/or departments during client and project management meetings with the highest ethical standards and clear communications.

Educate peers across organizations on high level transformation concepts and methodologies.

Bachelor's Degree in Management, Business Administration or similar.

years of Lean Six Sigma Experience (DMAIC and Design) as a certified Black Belt or Master Black Belt.

Demonstrated ability to achieve a high volume of complex work.

Strong analytical, problem solving, and time management skills.

Ability to create and present engaging and highly informative presentations to all levels of the organization.

Ability to educate organizations on new management methodologies and concepts like: Lean Six Sigma, LEAN, Agile, and Design Thinking.

Excellent communication and interpersonal skills plus demonstrated ability to manage a team of varied disciplines.

Proficiency with all MS Office products (Word, Excel, PowerPoint, etc.), Sharepoint, Jira.

Preferred:

MBA or advanced degrees (preferred)

years of service delivery, service management, and/or contact center management experience (preferred)

years of B2B and B2B2C experience

years with data analytics and applied statistics & reporting

years of project management experience

Experience with change management methodologies

Experience with Agile software development methodologies like Scrum

The typical pay range for this role is $120,000 -$165,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

We offer a comprehensive benefits package designed to support our employees' well-being which includes:+ Medical, dental and vision plans+ 401(k) retirement plan with Company match+ Life insurance and disability coverage  + Paid time off and holidays+ Paid parental leave+ Employee Assistance Program+ Volunteer Time Off+ Professional development course reimbursement

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company's portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.