Data Scientist/Analyst

Data Scientist/Analyst

Contact Center Modernization – Data Scientist/Analyst

A large U.S. health agency is modernizing its contact centers to improve 24/7 virtual access to high-quality care. Advisory and implementation services are being provided to support this effort and facilitate large-scale adoption.

NOTE: IF YOU DO NOT ANSWER ALL THE QUESTIONS, YOU WILL NOT BE SCREENED.

ID Card will be verified during the screening.

Interviewer may require screening via video call.

Salary Range: $130,000 - $150,000 Annually based on experience and technical interview

Location: 100% Remote

Job Type: Full-Time

Clearance Requirements: Position of Trust (or ability to obtain)

Role Overview

The Data Analyst's main duties include updating and managing business queries and data extractions for dashboards and data warehouses, making sure any new or changed data from modernization and consolidation efforts are included. Additionally, the role involves checking data for accuracy and completeness, supporting ongoing reporting requirements, and offering practical insights to leadership to aid data-driven decision-making.

Any interested candidate must be detail oriented, organized, excellent at time management, comfortable with ambiguity, and able to work independently with little oversight or instruction.

Position Responsibilities:

• Update and optimize business queries and data pulls to reflect new or consolidated data sources.
• Ensure data warehouse and dashboard systems accurately incorporate changes from modernization efforts.
• Collaborate with IT and business teams to align data structures with standardized workflows.
• Review and validate data to confirm successful consolidation and accuracy.
• Identify and resolve data discrepancies, ensuring integrity and consistency across systems.
• Develop and implement data quality checks and validation procedures.
• Develop, maintain, and enhance dashboards and regular reports to monitor key performance indicators (KPIs).
• Design, configure, and operate automated reporting solutions to streamline recurring data analysis and dashboard updates.
• Work closely with business process owners, IT teams, and leadership to understand evolving data requirements.
• Support cross-functional teams in interpreting and utilizing data for operational improvements.
• Document data processes, query logic, and reporting methodologies.
• Assist in training team members on updated data systems and reporting tools.

Required Qualifications:

• 5+ years of experience in data analysis/science.
• 1+ years of prior work experience in or with the Federal Government
• 1+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face
• Strong proficiency in SQL, data visualization tools (e.g., Tableau, PowerBI), data warehousing, and data management
• Strong understanding of data integration, ETL processes, and data quality assurance
• Demonstrated experience with dashboard/report development and business intelligence tools.
• Excellent analytical, problem-solving, and communication skills.
• Ability to quickly adapt and excel in a fast-paced environment

• Experience working with Microsoft Word, PowerPoint, and Excel

• Must hold a minimum of a Bachelor's degree in Data Analytics, Computer Science, Information Systems, or related field.

• Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust

Preferred Qualifications:

• Knowledge of cloud-based data platforms and modernization initiatives
• Advanced skills in SQL, Python, or other data analysis languages
• Federal Healthcare or VA experience
• Familiarity with Contact Center Operations and workflows

Benefits Overview: Full-time employees are offered comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.

EEO Policy: It is our policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state or local law.