Case Manager

SUMMARY:

TheProject for Assistance in Transitioning from Homeless (PATH) Case Mgr. is a professional-level position designed to serve adult consumers who are experiencing or at risk of experiencing homelessness with a mental health or co-occurring disorder in addition to indigent.

SUPERVISORY RESPONSIBILITIES:

N/A

Essential Duties and Responsibilities:

The Duties and Responsibilities reflect the general details considered necessary to describe the principal functions of the job and shall not be construed as a detailed description of all related work assignments that may be inherent to the job.

• Assessment of high risk consumers in terms of current and potential strengths, weaknesses and needs.
• Conduct weekly outreach in encampments, areas with a high concentration of panhandling, bus stops, homeless service agencies, and tent cities to identify potential consumers.
• Maintain an outreach log and document contacts in the community.
• Maintain accurate records of services provided and enter data into Client Track System (operated by the Homeless service network) at least weekly.
• Collect essential data needed for Path Annual Report.
• Establish a holistic service plan for all PATH-enrolled individuals which are reviewed every three months and includes:
• Community mental health services
• Coordination and referrals for needed services such as shelter, daily living activities, personal and benefits planning, transportation, habilitation and rehabilitation services, prevocational and employment services, and permanent housing; and
• Assistance obtaining income and income support services, Supplemental Nutrition Assistance Program (SNAP) benefits, and Supplemental Security Income/Social Security Disability Insurance (SSI/SSDI).
• Link and refer consumers to all internal and external services needed.
• Coordinate cases to facilitate implementation of the service plan.
• Monitor consumer's progress with respect to the provisions of the service plan.
• Evaluate impact of services on consumer's quality of life.
• Advocate on the behalf of persons served to ensure that their needs are met.
• Provide supportive crisis intervention to consumers when needed.
• Attend & participate in monthly local COC meetings related to homeless individuals
• Participate in Point in Time events/trainings related to serving the needs of homeless persons
• Perform other duties as required by Supervisor.

CORE COMPETENCIES:

• Maturity and sensitivity to the special needs of PPBH clients while possessing the knowledge of behavioral health and medical conditions.
• Possess the ability to document the services provided to customers in accordance with established governing standards in a timely, legible, accurate and complete manner.
• Ability to communicate client needs and information to behavioral healthcare staff.
• Ability to utilize and navigate an electronic health record, Microsoft office software, and insurance verification websites.
• Must be service oriented with good customer service skills.
• Must possess the ability to maintain client confidentiality.

QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skills, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The individual must have a Bachelor's degree and/or at least one year experience with mental health and/or social work. Must have ability to communicate effectively, both verbally and in writing with clients, in staffing meetings, and with supervisors. Knowledge of the local community resources is desirable.
• The employee must be able to read and interpret case notes, psychological reports, discharge summaries, Agency Policy and Procedure Manuals. The employee must have the ability to write and review progress notes, service plans, and necessary correspondence. The employee must speak effectively with case managers, consumers, coworkers, and supervisors. Fluency in English and Spanish is highly desirable.
• COMPUTER SKILLS: Must have Intermediate to advanced experience in MS Office Suite (Outlook, Word, Excel, and PowerPoint), the use of personal computers, and standard office productivity software.
• LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals

REQUIREMENTS:

• A valid Class E Drivers' License for positions that require driving personal or Agency vehicle on Agency business.
• Must maintain a minimum Bodily Injury & Property Liability insurance limit of at least $50,000 for positions that require driving personal own vehicle (POV) on Agency business.
• PPBH is a 24/7 Agency. All employees must be available as needed when required.

PHYSICAL DEMANDS:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to stand; walk; sit; climb or balance; stoop; kneel; or crawl; and talk or hear.