HR Shared Services Specialist

Job Details

Description
Key Responsibilities:

HR Shared Services

• Serve as the first point of contact for people operations inquiries across the U.S., ensuring timely and accurate resolution or escalation.
• Manage core people ops processes, including onboarding, offboarding, employment changes, and data management in alignment with US policies and your global partners.
• Support compliance with federal, state, and local employment laws and company policies.
• Maintain digital employee files and ensure data integrity across systems (HRIS, benefits platforms).
• Coordinate with Finance, Legal, and external vendors to ensure smooth process execution, as needed.

HRIS Administration

• Serve as the primary system administrator for the HRIS (e.g., UKG Pro/Workforce Management), including configurations, data audits, reporting, and troubleshooting with their customer support team.
• Support HR data governance and maintain global data accuracy across all modules (Core HR, Payroll, Time, Benefits, Talent).
• Develop and deliver HR data dashboards and standard reports for People Operations and business leaders.
• Partner with IT and HR leadership to implement system enhancements and automation initiatives, as required.
• Support integration between HRIS and third-party systems (benefits, payroll, learning, performance, etc.).

Leave Coordination

• Administer leave of absence programs (FMLA, ADA, disability, parental, medical, personal) in accordance with federal and state laws and company policy.
• Partner with payroll to ensure accurate pay calculations, leave tracking, and benefit continuation during absences.
• Collaborate with benefits and regional people partners to ensure employees receive accurate communication and support during leaves.
• This hybrid role, based in our Portsmouth, NH office, will also partner frequently with our Executive Administrative Assistant to support general office administration, in office gathering set up and break down and ensure a smooth on-site experience. **

*Qualifications*
Benefits Administration:

• Administer employee benefits programs, including health insurance, retirement plans, leave and other benefits.
• Manage benefits enrollment, changes, and terminations, ensuring accurate and timely updates in the HRIS.
• Serve as the point of contact for employee inquiries regarding benefits, providing guidance and support as needed.
• Collaborate with benefits vendors to ensure smooth enrollment processes and resolve any issues.

Global HRIS Management:

• Maintain and optimize the HRIS platform, ensuring data integrity and system reliability.
• Develop and implement HRIS policies and procedures to streamline processes and enhance user experience.
• Generate regular reports and analytics from HRIS data to support HR and business decision-making.
• Demonstrated ability to hold peers and leaders accountable for data accuracy, following up as needed to ensure compliance with established processes and timley feedback.
• Strong sense of ownership and accountability; proactively ensures data accuracy and compliance.

Employee Support:

• Provide support to employees on HR-related inquiries, including payroll, benefits, and HR policies in the US region.
• Handle onboarding and offboarding processes, ensuring a smooth and efficient experience for employees globally.
• Conduct HR-related informational sessions for employees as needed.

Confidentiality, Compliance, And Reporting:

• Handle sensitive employee information with the utmost confidentiality and discretion.
• Ensure adherence to all relevant laws, regulations, and company policies related to payroll, benefits, and HRIS management.
• Conduct regular audits of HRIS data and payroll records to maintain 100% data accuracy and integrity at all times.
• Create and run reports for the Chief People Officer, Finance team and other teams as needed.

*Qualifications:*

• Bachelor's degree in human resources, Business Administration, or a related field.
• Must be able to work independently and manage priorities and time effectively, to complete tasks.
• Strong analytical and problem-solving skills, with very high attention to detail.
• Adaptability: Quickly adapt, pivot, and adjust priorities in response to changing circumstances, in a fast paced environmnet.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet strict deadlines.
• Excellent communication and interpersonal skills, with the ability to handle sensitive and confidential information.
• Knowledge of federal, state, tax and local employment laws and regulations.
• Experience working in a private equity company that has a growth mindset

*Desired Skills And Expertise:*

• Artificial Intelligence: Experience or strong interest in leveraging AI technologies to enhance HR processes, including predictive analytics for workforce planning, AI-driven chatbots for employee inquiries, and machine learning for payroll accuracy and benefits optimization.
• Problem-Solving Orientation: Approach challenges with a proactive and solution-focused mindset.
• Professionalism: Exhibit maturity in handling challenging situations, maintaining composure under pressure, and demonstrating discretion when dealing with sensitive information.
• Collaboration: Work effectively as part of a global team, communicate openly and constructively, and foster a culture of mutual respect and support.
• Analytical Skills: Strong analytical skills and attention to detail, with the ability to work autonomously and manage multiple priorities effectively.
• Communication: Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally and interact with employees at all levels.

If you are a driven and meticulous professional with experience in HR and technology, we want to hear from you. Join us in shaping the future of the supply chain space and making a significant impact on our global workforce.