Customer Account Representative

Job Title: Inside Sales Representative

Position Reports To: Operations Manager

Department: Sales & Marketing

Rate of Pay: DEPENDING ON EXPERIENCE

The statements below are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

General Summary: In the Inside Sales/Customer Service position the individual will spend the first 1-2 months acquiring the requisite product knowledge and skills in the plant to transition to an Inside Sales Representative position.

Essential Functions:

· Initially to spend the first 1-2 months (depending on experience) in our plant working and learning the products.

· Transition to the Inside Sales desk and become familiar with customers, products, pricing and our high-quality Customer Service strategy (80% of day).

· Must be proficient in applying industrial and hydraulic hose knowledge to customer applications.

· Must be willing to learn on continual basis as position requires constant update of product knowledge.

· Work in coordination with Outside Sales to service specific customers, assist with special projects and telemarketing.

· Provide 100% of your attention to providing exceptional customer service to each customer daily.

· Performs other duties as assigned.

Education: Minimum H.S. diploma, ideal 1-2 years of community college, technical school, 4-year university or military service.

Experience: 2-3 years of INDUSTRIAL Inside Sales / Customer Service

Skills & Abilities: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

· Need to be self-reliant and self-motivating.

· Has the ability to multi-task and manage multiple customer situations simultaneously

· The individual possesses excellent oral and written skills and feels comfortable communicating with all levels of personnel from the shop floor to senior management.

· The sales person works with a visible sense of urgency. The ability to work in a fast paced, activity-based sales environment.

· The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

· The individual is comfortable working on computers and has a working knowledge of Microsoft Word, Excel and PowerPoint.

· The individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

· The individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent changes, delays or unexpected events.

· Dependability-the individual is consistently at work and on time, follows instructions responds to management direction and solicits feedback to improve performance.

· Safety and security-the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

Contact with others: Provides and reviews routine information with employees, managers, external relationships and general inquiries. Maintains and extremely high level of confidentiality.

Supervision Received: Works under direct supervision of Operations Managers.

Job Type: Full-time

Pay: $ $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Industrial Inside Sales: 3 years (Required)
• Inside sales: 5 years (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Roseville, MN (Required)

Work Location: In person