banking center manger

Responsible for overseeing the daily operations of their assigned banking center, ensuring exceptional customer service and efficient management of staff. Encourage desired behaviors by coaching and exemplifying the expected TTE behaviors, adhering to Traditional Bank service standards, maintaining operational integrity, and ensuring the banking center meets performance goals. Drive growth by enhancing deposits, promoting fee-based services, and fostering the development and retention of both new and existing customers. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets all persons in a friendly, courteous manner and consistently demonstrates Traditional Bank service standards. 

Primarily responsible for opening and closing deposit accounts and assume teller duties as needed.

Effectively discuss the TTE product brochure and proactively cross-sell bank products and services to enhance customer relationships and meet branch goals. 

Consistently ask for customer referrals and offer supporting materials at all customer interactions. 

Understands, explains and follows all policies and procedures that affects customers. 

In depth knowledge of and ability to explain all Traditional Bank products and services. 

Engage proactively with customers and prospects daily, either by phone or in person, to identify additional financial needs, initiate new relationships, and attract and retain new clients. 

Expert at handling and resolving complex customer issues in a timely and professional manner. 

Lead, mentor and develop a high performing team by setting clear goals and expectations. 

Facilitates weekly TTE meetings and daily huddles at the start of each day. 

Ensures the banking center achieves and surpasses established sales and revenue targets through personal contributions and activity management, while effectively controlling expenses. 

Coordinates efforts to guarantee that Traditional Bank service standards are consistently met. 

Creates strategies for expanding and managing business and consumer relationships assigned to the banking center. 

Oversees the staffing of the banking center, which includes, hiring, goal setting, performance reviews, salary reviews, promotions, coaching, terminations, transfers, etc.

Develops and maintains strong relationships with business partners such as; Consumer Lenders, Commercial Lenders, Business Banking, HR and Branch Operations, etc. 

Proficient in maintaining cash drawer, per Teller Guidelines, and ensures proper documentation of transactions; scan work into remote capture system. 

Aware of fraud scams, and assists in preventing fraud. 

Maintain ATM, assist with coin counter, issue debit cards and perform vault duties, as needed. 

Proficient at researching and identifying customer issues in online banking. 

Ensures completion of weekly inventory reports for TTE.

Monitors accounts opened and referrals. 

Maintains maturing CD list and calls customers to discuss rates. 

Upholds all regulatory standards as outlines by BSA department including but not limited to holds, CTR's and OFAC. 

Conduct regular audits and reviews of banking practices to identify potential compliance issues and implement corrective action. 

Stays informed about changes in banking rules and regulations, ensuring all staff are trained and updated accordingly. 

Ensures compliance with operational risk controls in line with bank and regulatory standards and policies. 

Completes all online compliance training, as required. 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

1. Bachelor's degree from a four-year college or university and/or three years of experience in banking or retail preferred; or equivalent combination of education and experience. 

2. Proven ability to work within and foster a team environment. 

3. Exceptional attention to detail with a proven ability to effectively manage multiple tasks. 

4. Proven skills in sales and customer service. 

5. Ability to coach and provide feedback to staff. 

6. Familiarity with banking software and computer systems preferred. 

7. In-depth understanding of the bank's products and services. 

8. Comprehensive knowledge of regulatory policies and compliance matters. 

9. Strong interpersonal, verbal, and written communication abilities. 

10. Capable of handling several tasks, projects, and deadlines concurrently. 

11. Skilled at resolving complex issues with minimal supervision. 

12. Excellent interpersonal skills essential for effective communication and relationship-building with customers and bank staff. 

13. Self-motivated and proactive, with the capability to work independently. 

14. Represents the bank in the community by engaging in civic and community events and activities. 

15. Must be willing to work at all market locations as required. 

PHYSICAL DEMANDS… The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee must be able to use keyboard/mouse, and communicate with employees. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.