Clinical Account Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

MedTech Sales

Job Sub Function:

Technical Sales - MedTech (Commission)

Job Category:

Professional

All Job Posting Locations:

Guaynabo, Puerto Rico, United States of America

Job Description:

About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that's reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Provide expert clinical & technical support, troubleshooting, and training to Physicians, Electrophysiology Lab Staff, Technicians, Nurses regarding all aspects of the company 's systems and catheter r equipment.
• Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings.
• Together with the Equipment Division Team, ensure effective servicing and functioning (i.e. maintenance, troubleshooting) of products including upgrades of software and hardware, and connectivity with other equipment.
• Create awareness of solutions, provides support during sales presentations and introduce new technology and products in the market to key opinion leaders & Hospital Staff.
• Advances BWI business goals and customer loyalty during the procedure.
• Sought out to provide support and/or train BWI personnel on the use of BWI products for EP ablation cases and all CARTO modules.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
• Conducts strategic product conversations with customers to drive greater utilization.
• Models best practice consultative selling techniques. Understands competitors' market strategy.
• Stay current on company products' instructions for use, best practices, technical troubleshooting, relevant scientific clinical literature and new product information.
• Develop customer relationships within and beyond the lab, including, but not limited to Physicians, Nurses and Technicians, Clinical and Hospital Administrators including Purchase Department and staff.
• Maximize customer case support capability through efficient planning and scheduling techniques, driving collaboration, maintaining consistent, open lines of communication with external and internal stakeholders.
• Deliver business results, take the initiative, and persevere to overcome challenges.
• Conducts high-level clinical discussions during HCP interactions that lead to increased loyalty to BWl's products.
• Collaborate with peers to share best practices to increase value for customers.
• Use consultative selling techniques to identify potential sales opportunities within the accounts.
• Prioritize and appropriately respond to requests in a high-stress environment.
• Maintain composure and problem solving focus during stressful interactions.

EDUCATION AND EXPERIENCE

• A bachelor's degree is required, preferably in Science, Engineering or Biomedical.
• Must have 4 or more years of experience in related field.
• Previous experience in Electrophysiology is Highly preferred.
• Hands-on sales and account management experience is preferred.
• Ability to communicate effectively and build strong partnerships is required.
• Demonstrate ability to in-service and deliver presentations to Hospital Staff on new technology introductions, cardiac electrophysiology, intra-cardiac echo and case support best practices is highly preferred.
• Computer literate in the use of Microsoft Office systems (Excel, Word, and PowerPoint) is required.
• Must be fluent in Spanish. Intermediate English proficiency is required.
• This position requires travel of up to fifty-percent (50%) in Puerto Rico and thirty-percent (20%) in the United States or LATAM. Must be willing to work irregular hours or weekends as needed by the customer or business needs.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via . internal employees contact AskGS to be directed to your accommodation resource.

At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.

Here's What You Can Expect

Application review: We'll carefully review your CV to see how your skills and experience align with the role.

Getting to know you: If there's a good match, you'll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.

Interviews with the team: If you move forward, you'll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.

Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.

Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.

At the end of the process, we'll also invite you to share feedback in a short survey — your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We're excited to learn more about you and wish you the best of luck in the process #RPONA

Required Skills:

Preferred Skills:

Business Behavior, Customer Centricity, Customer Effort Score, Execution Focus, Goal Attainment, Innovation, Market Expansion, Market Research, Medicines and Device Development and Regulation, Product Knowledge, Sales Engineering, Solutions Selling, Sustainable Procurement, Vendor Selection