Service BDC Representative

6 days ago

New Castle, Pennsylvania, United States Preston Auto Group Full time $29,120 - $60,000 per year

Service Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the service department.

The BDC Representative interacts daily with the Service Manager, Service Advisors as well as support staff and customers.

Responsibilities

  • Receiving inbound service phone calls
  • Identifying the client's needs and scheduling appointments
  • Placing outbound phone calls to potential service customers
  • Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
  • Contacting clients prior to appointment date to confirm appointment
  • Following up post visit to ensure customer satisfaction

Compensation

$14.00 per hour plus bonus

Requirements

  • High school diploma or equivalent
  • Excellent oral, written and interpersonal communication skills
  • Extensive customer service, sales, or telemarketing background
  • Computer literacy, strong organizational and follow-up skills
  • Ability to read and comprehend instructions and information
  • Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

Health, Dental & Vision Insurance

401K with Employer Match

Paid Uniforms

Paid Time Off

Paid Training

Employee Pricing on New Vehicles

Free Access to the Preston Auto Fitness Center.

About Us

Automotive News Top 150 Dealer Group

Come grow with Preston Auto Founded in 1989 and family owned and operated ever since, Preston Auto has expanded to 10 locations with 16 brands. We are the area's largest dealer group selling more than 10,000 vehicles/yr. At Preston Auto we offer the area's top pay, a comprehensive benefits package (401K, health insurance, onsite fitness center, and more), and a fun and energetic work atmosphere. We take great pride in serving our customers at a world class "You Come First" level and strive for sales leadership at all of our locations. At Preston Auto, we believe in promoting from within and as we continue to grow, our top performers have opportunities for advancement within the company. In fact, many of our store operators started out as Sales Consultants or working in our Business Development Centers We are proud to have some of the highest retention rates and lowest turnover rates in the industry We take great pride in not only serving our community, but also giving back to our community as well as we collaborate with the YMCA, United Way, and many other great organizations in the community.

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