Retail Performance Manager

Job Description

We are seeking a dynamic Retail Performance Manager to drive store performance through data-driven insights and performance management routines across our franchise network. This role focuses on forecasting, budgeting, and leveraging analytics tools (Power BI, Excel, etc.) to identify trends, guide decision-making, and support continuous improvement. While collaboration with Sales and Franchise Owners is key, this is not a sales role-it's about enabling performance through data, process discipline, and actionable insights.

This role requires strong analytical and financial acumen, as demonstrated through expertise in Power Bi, advanced Excel skills, and forecast modeling. A successful Retail Performance Manager will demonstrate a commercial mindset and ability to influence across functions with strong communication and stakeholder management skills. This person should be comfortable working in a dynamic, fast-paced environment and be passionate about driving performance and growth through data-driven insights, financial discipline, and collaboration.

Key Responsibilities:

• Lead monthly, quarterly, and annual forecasting and budgeting processes, integrating both top-down and bottom-up approaches.
• Provide weekly performance updates to leadership, highlighting key insights, commercial trends, financial and operational KPIs, and areas of opportunity.
• Utilize business intelligence tools (Power BI) and performance frameworks (reports and dashboards) to monitor and analyze KPIs, address performance gaps, identify growth opportunities, and sustain continuous improvement across the network.
• Partner with Sales, Marketing and Franchise Owners to design and execute strategies that optimize sales conversions, operational effectiveness, and in-store performance.
• Drive Retail Excellence (REX) initiatives across the Franchise Organization to improve adoption, drive operational efficiency, and increase store performance.
• Identify growth opportunities and promote continuous improvement across the retail network.

Qualifications in this role include, but are not limited to:

• Bachelor's degree required; Master's preferred in Economics, Engineering, Statistics, or related field
• 5+ years of experience in performance management, FP&A, sales or account management or enablement, or retail or sales analytics.
• Strong analytical skills with an ability to interpret complex data, articulate insights, and support strategic conversations and decisions.
• Direct experience with Power BI and Excel to create dashboards and reports.
• Demonstrated ability to collaborate across functions and stakeholder groups.
• Strong commercial mindset and project management capabilities.
• Excellent communication, influencing, and presentation skills with the ability to convey complex information clearly and drive engagement.
• Ability to travel up to 20%, if needed

Preferred Experience and Skills:

• Experience supporting or working within retail, sales, or franchise environments.
• Ability to balance strategic thinking with attention to detail; comfortable working in dynamic, fast-paced settings.
• Self-motivated and proactive, with strong ownership and initiative to improve processes and outcomes.
• Adaptable to change and innovation, with a growth mindset and collaborative approach.
• Familiarity with AI-driven analytics or modern retail technologies is a plus.

Compensation: Based on qualifications we anticipate the hiring range will be $95k-$105k plus incentive potential.

Hybrid Work: We require team members to be in the office three days per week, offering flexibility while fostering in-person collaboration.

Benefits Offered:

• Medical, Dental, Vision, 401(k) with company match, and hearing aid benefits for employees & family
• Generous vacation, safe and sick leave, paid holidays, paid volunteer time off, and bereavement
• Tuition reimbursement and Employee assistance program for employees & family
• Access to our Wellness Hub, your go-to resource for holistic well-being, offering tools and support
• Continuous career development with access to Ampli-Academy (internal LMS), LinkedIn Learning, Coursera, team training, and more.
• Additional specialized training for career development
• Reimbursement for transportation (ex. parking downtown, bus or train)

About Us:

Amplifon, the global leader in the hearing care retail market and headquartered in Milan, Italy, empowers people to rediscover all the emotions of sound. We operate under three regions in EMEA, Americas, and APAC with a global presence in 26 countries and 20,300 employees worldwide. Amplifon Americas is regionally headquartered in Minneapolis, MN and supports operations in Canada, Latin America, and the United States. We are a parent company to Miracle-Ear, our hearing care retail division, and Amplifon Hearing Health Care, our hearing care insurance division, bridging both industries to provide comprehensive solutions for hearing well-being.

Miracle-Ear has been in business for over 75 years and is a leader in providing innovative hearing solutions that improve lives, relationships, and communities. Based in Minneapolis, MN, we operate in over 1,500 franchised and corporate-owned retail clinics in all 50 U.S. states. Across our back-office support teams and licensed and trained hearing care professionals in our stores, we're committed to connecting customers to the world of sound around them. Join us and make the switch to an impactful career.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.