Dispatcher/Driver PM

Compensation: $27/Hourly

Shift: PM

License Requirement: Valid Class A or B Commercial Driver's License (CDL) held for a minimum of 3 years

About RydeTrans

RydeTrans was founded in 1979 and incorporated in 1996 to provide safe and high-quality transportation to people in the East Bay. We serve a diverse group of institutional customers such as public transit agencies, governmental entities, school districts, health care providers, and social service agencies, as well as private customers. We provide a wide array of transportation products, including paratransit, fixed route, shuttle, charter services, and ADA eligibility assessments.

RydeTrans specializes in transporting people who depend on safe, comfortable, and reliable transportation to essential services like school, rehabilitation training, medical appointments, and work.

About the Role

Join the RydeTrans team as a Transportation Dispatcher at our Berkeley location We're looking for a detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service to both our passengers and drivers.

As a key part of our operations, you'll ensure smooth communication, efficient scheduling, and top-notch customer support. If you excel under pressure, have strong problem-solving skills, and are confident with computer systems, we'd love to hear from you

What We Offer

• Full-Time Opportunity: Build a stable and rewarding career with us.
• Comprehensive Benefits: Enjoy health, vision, and dental coverage to keep you and your family well.
• Great Culture: Join a fun, supportive team that values collaboration and celebrates success

Job Responsibilities:

• Receives and responds to telephone and radio calls from Bus drivers.
• Monitors Tripshot for driver routes and on-time performance.
• Responds to calls from drivers for assistance and give direction in a calm and professional manner.
• Understands service area to assist drivers in reaching their destination in a timely manner.
• Drives one of several different vehicle types in a safe, courteous, and reliable manner throughout the contracted service area within a daily assigned time schedule.
• Responsible for superior customer service delivery when dealing with drivers, passengers, clients and other personnel.
• Improve service productivity by consolidating trips on the day of service.
• Communicate route problems to appropriate personnel for review.
• De-escalate tense or stressful situations.
• Comply with all Safety regulations.
• Assists with notifying appropriate personnel when serious incidents/accidents occur.
• Records and maintains late and cancelled service assignments.
• Performs various administrative duties.
• Manipulate Scheduling software to maximize productivity.
• Identify problems and recommend solutions.
• Communicate effectively orally and in writing.
• Familiar with Tripshot, Samsara and or other types of transit related software.

• Valid Class A or B Drivers License for a minimum of 3 years
• Ability to multi-task in a fast-paced environment
• BILINGUAL- Ability to speak English and another language fluently a plus
• Ability to accept job responsibilities and meet deadlines
• Excellent phone demeanor and customer service skills
• Ability to work independently
• Ability to interact with interdepartmental personnel
• Positive attitude and sensitivity in dealing with disabled customers
• Excellent verbal, interpersonal, judgment and problem-solving abilities
• Ability to perceive, react and communicate positively to needs of colleagues and customers.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. RydeTrans is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. 

EEO is the Law Poster:  

Applicants must be able to pass a pre-employment drug screen. If based in the United States, applicants must be legally eligible to work in the U.S. 

Upon a conditional offer of employment, a criminal background check will be conducted in accordance with the California Fair Chance Act and other applicable laws.