Clinical Supervisor

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Vision insurance
• Wellness resources

Reports To: Clinical Director
Classification: Full-Time, Exempt
Compensation: $55,000–$65,000 based on experience
Location: Oral Health Partnership (OHP), Green Bay, WI

Position Summary
The Clinical Supervisor ensures optimal clinical operations and high-quality patient care within Oral Health Partnership's dental clinics. This role will assist with compliance for HIPAA, OSHA, and safety standards; supervises, trains and develops dental assistants; and assist with patient experience, scheduling, and operational workflows. The Clinical Supervisor partners closely with the Clinical and Dental Directors to implement clinical policy, respond to concerns, and uphold OHP's mission in every aspect of care delivery.

Core Competencies
• Team Building
• Clinical Operations
• Communication & Collaboration
• Problem-Solving
• Patient-Centered Service
• Regulatory Compliance
• Cultural Competency
• Technology Proficiency

Key Responsibilities
Team Supervision & Timekeeping (30%)
• Supervise and support dental assistants and lead assistants. 
• Provide one-on-one coaching, quarterly check-ins, and group meetings.
• Manage Youth Apprenticeship program and student shadows.
• Approve dental assistant timecards and manage PTO requests.
• Address team concerns, mentor teammates, and support a culture of recognition.
• Success in this area will be measured by staff retention and engagement scoring.
• Fill in as Dental Assistant as needed.

Training & Development (30%)
• Develop and maintain Dental Assistant training program including a chair-side program.
• Develop and maintain onboarding and cross-training programs with direction from senior leadership.
• Train Lead Dental Assistants in best-in-class onboarding and cross-training techniques. Conduct performance evaluations and establish development plans, providing clear expectations and holding all team members accountable for their clinical roles and responsibilities.
• Success in this area will be measured by staff retention and engagement scoring.

Clinical Operations (20%)
• Collaborate with Operational Coordinator to maintain clinical supplies.
• Collaborate with leadership on clinical budget planning and resource allocation.
• Review and adjust monthly staffing calendars in partnership with operational coordinator (at least one month out).
• Potential Fill in as Dental Assistant when needed.
• Success in this area will be measured by successful compliance audit and patient satisfaction scores.

Patient Experience (10%)
• Assist with initiatives for continuous improvement in the patient experience.
• With leadership direction, analyze and act on patient feedback and satisfaction surveys.
• Act as liaison between clinical and administrative leaders to balance efficiency, quality, and fiscal responsibility.
• Provide insight into operational decisions and pause/escalate when compliance is at risk.
• Success in this area will be measured by patient satisfaction scores.

Compliance, Safety & Quality (10%)
• Assist Clinical Director with HIPAA and OSHA compliance, including training and maintaining documentation as needed.
• Monitor clinic safety and enforce corrective actions where needed.
• Partner with the Dental and Clinical Director to align quality-of-care policies and standards.
• Success in this area will be measured by compliance audit scores.

Qualifications
• Bachelor's Degree in a related field or equivalent relevant experience.
• Minimum 1 year of leadership experience in a multi-site clinical or dental setting.
• Certified Dental Assistant (CDA) preferred or willingness to obtain CDA.
• Proficient in Microsoft Office and dental management software, including Dentrix.
• English fluency required; bilingual Spanish or Hmong strongly preferred.
• Ability to move throughout clinics, lift equipment, and work in a fast-paced environment.

Compensation: $55, $65,000.00 per year

Where we started: In 2005, an alarming number of children were arriving in Green Bay area emergency rooms with dental pain and infections. A dedicated group of community volunteers with the Green Bay Rotary decided to do something about it and created an initiative in 2005 called Healthy Teeth, Healthy Kids, a mobile, in-school dental clinic. From this program, the Oral Health Partnership was created. In 2007, we became a 501(c)3 and opened our first clinic at the Howe Community Resource Center.

In addition to our School-Based and clinic services, in 2010 through a partnership with St. Vincent Hospital, we added hospital services. This allows us to provide dental treatment under general anesthesia for young children, highly anxious patients, and children and youth with special healthcare needs.

Where we are: Today we are so excited to be giving children the care and tools they need to smile We spearhead a true community effort with partnerships with multiple organizations and 7 school districts with over 40 schools to treat children with untreated dental needs throughout the county. Each year, our clinics and School-Based Programs perform over 100,000 procedures, serving over 10,000 children, with over 4,000 being seen in school. Through countless outreach efforts to daycares and other community organizations, we are continuing our efforts to reach all the children in Brown County that can benefit from our services. But we still have more work to do.

Where we're going: We will continue to grow and evolve until every child in Brown County has access to quality dental care. This includes expanding our clinics, visiting schools all over the county, and outreach to where we can treat our community's children. Every child deserves a healthy smile, and we are committed to making sure they can get one

Mission OHP exists to change the lives of our communities' children through access to excellent oral health services and education.

Vision OHP will be the provider of choice for underserved children to eliminate preventable oral disease and create a foundation of life-long oral health.

Values
These values will guide our decisions, actions, and words across all relationships, internal and external:

• Teamwork
• Clear Communication
• Continuous Quality Improvement
• Integrity
• Respect 
• Patient (Child) Centered Excellence 
• Community Focus

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