Lead Behavioral Health Technician

Schedule: Wednesday-Sunday, 2:00pm-10:00pm

Full Time Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

About

Volunteers of America, Utah (VOA Utah) is part of a national, nonprofit, faith-based human services organization. Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, we encourage individuals with lived experience to apply. We recognize that a person's life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Program Mission Statement

Empowering individuals who experience Co-Occurring mental wellness and substance use challenges to reclaim their lives, build resilience and cultivate lasting recovery through an all-encompassing personal approach.

Position Summary

The Behavioral Health Technician increases rapport with clients through trauma-informed practices to create a safe, welcoming environment that will offer stabilization, encourage self-sufficiency, independence, and offer basic services and support to move toward a healthier lifestyle.

Essential Duties

Staff management

• Participate in hiring, performance evaluations and disciplinary processes of Behavioral Health Technicians.
• Support and implement trauma informed practices and procedures and Motivational Interviewing skills and principles.
• Provide on-going training and feedback for staff.
• Support staff development by facilitating training on a variety of topics that could enhance the work staff do with clients as well as training and support for trauma informed practices, secondary trauma for service providers, self- care etc.
• Assist the staff manager in conducting regular staff meetings and training to promote consistent delivery of services and to provide pertinent training.
• Maintain weekend staff schedule, meet with staff monthly to provide support and feedback for on-going development and thoroughly document meetings.
• Support the volunteer coordinator and help manage volunteer activities that include front desk staff and clients.
• Monitor and ensure required staff coverage for program efficiency, licensure compliance, client, staff and facility safety.

Licensing, agency, and contract compliance

• Utilize appropriate licensing, agency, and contract requirements to guide daily program operations and program development.
• Assist the Program Manager and Staff Supervisor in all aspects of program operation.
• Participate in annual licensing process.

Community Coordination

• Maintain positive relationships with community entities, client family members, agency donors and emergency response services.

Facility and resource management

• Ensure that weekend Behavioral Health Technicians participate in necessary organization and cleaning of the facility, furnishings, storage, and vehicles.

Record keeping

• Train staff to properly document client activities, as well as provide oversight on client files and related paperwork in accordance with licensing and contract requirements.
• Ensure that all paperwork related to program activities is properly completed, managed confidentially, and stored in appropriate locations.
• Conduct and/or monitor documentation audits to ensure compliance with specific program requirements and to identify staff training needs.

Client Services

• Learn, utilize, and endorse Trauma Informed practices.

Secondary Duties

• Manage difficult client behaviors by encouraging adherence to expectations for service.
• Ensure a safe environment for staff and clients.
• Facilitate groups as assigned.
• Maintain appropriate, professional boundaries with clients, volunteers, and co-workers.
• Participate in Management On-Call Schedule
• Attend work on a regular and predictable basis.
• Proactively expand and integrate knowledge of community resources.
• Act and make decisions within the position's scope of responsibility.
• Participate in various meetings and training as needed.
• Learn, utilize, and endorse and Trauma Informed practices.
• Maintain familiarity with issues and trends in the alcohol/drug treatment field.
• Identify outside training opportunities for all staff.
• Obtain and maintain CPR and First Aid Certification
• Clear understanding of and adherence to Federal Confidentiality and HIPAA laws
• Perform other functions as necessary or assigned.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A degree in the field of social services and three years of experience in the social services field or an equivalent combination of education and experience. One year of supervisory experience desired or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• Excellent verbal and written communication skills; attention to detail.
• Considers alternatives and consequences before making independent decisions.
• Remains calm and respond appropriately in crises.
• Ability to maintain confidentiality of information.
• Flexibility to respond to changes.
• Organize, prioritize, and independently complete multiple tasks.
• Computer literate with familiarity of Microsoft Office
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• Become CPR and First Aid Certified.
• If driving is a part of the job, must be at least 21 years of age, possess a current driver's license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.

Physical Demands

• Ability to lift and carry 25 lbs.
• Ability to walk up and down stairs.
• Ability to move around the facility, interacting with clients for extended periods.
• Work is generally performed in an office environment. May entail using a computer for extended periods of time.