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Director of Restoration Operations

9 hours ago

Raleigh, North Carolina, United States Jobot Full time

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Job details

Lead a multi-million-dollar restoration division—top pay, big impact, multi-location leadership
This Jobot Job is hosted by Robert Donohue

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $115,000 - $140,000 per year

A Bit About Us
We are a rapidly expanding, multi-state leader in home services and restoration, operating with more than 100 employees and an established revenue base of over $12 million annually in the restoration division alone. Our organization supports a high-volume call center, multiple service lines, and a strong field workforce across locations including Raleigh, Norfolk, Richmond, Baltimore, and Alexandria.

As we continue to scale our restoration operations, we are seeking an experienced Director of Restoration Operations to lead multi-location teams, develop operational excellence, and drive both revenue and profitability across the region. This position oversees multiple Restoration Service Managers and their teams, ensuring consistent processes, high-quality work, and exceptional customer experiences across all branches.

*Why join us?*

  • Competitive leadership compensation $125K–$135K base salary
  • Highly lucrative performance bonus 50–60% based on revenue growth & divisional profitability
  • Full benefits package Medical, dental, vision, life, disability, FSA
  • 401(k) match
  • Company vehicle, phone, tablet, and gas card
  • Employee discounts + referral bonus program (up to $2,000)
  • Weekly uniform laundering program
  • Opportunity to lead a multi-million-dollar division during major growth
  • Direct influence over strategy, staffing, revenue, profitability, and operational excellence
  • Culture rooted in service "Your customer doesn't care how much you know until they know how much you care."

Job Details
The Director of Restoration Operations oversees the entire restoration division across several markets, ensuring operational alignment, revenue growth, and consistent performance. Responsibilities include

Multi-Location Leadership

  • Oversee restoration operations across Raleigh, Norfolk, Richmond, Baltimore, and Alexandria
  • Lead and mentor Restoration Service Managers and their teams (technicians, sales staff, and admins)
  • Ensure uniformity of processes, documentation, and customer service across all branches
  • Travel 30–40% to support site operations, inspections, and staff development

Operational Strategy & Performance

  • Develop and execute strategic plans to grow restoration revenue and improve profit margins
  • Oversee P&L performance across all restoration locations, ensuring strong financial health
  • Implement process optimization, workflow standardization, and productivity improvements
  • Manage staffing plans, hiring decisions, and leadership development for branch-level managers
  • Ensure compliance with all industry standards (IICRC), safety regulations, and quality controls

Customer & Insurance Relationships

  • Oversee customer satisfaction initiatives and manage escalations
  • Support managers in developing strong relationships with insurers, adjusters, and commercial clients
  • Oversee sales strategies, estimating accuracy, and the quality of Xactimate documentation

Operational Infrastructure

  • Ensure proper use, maintenance, and availability of equipment, materials, and fleet assets
  • Maintain oversight of inventory controls, vendor relations, and purchasing
  • Ensure accurate documentation from the field is submitted and audited across all markets

What You Bring

  • 7–10+ years of restoration industry experience, with at least 3–5 years in multi-location leadership
  • Strong operational leadership experience managing managers and large technical teams
  • Proficiency with Xactimate, estimating, and insurance workflows
  • Proven success increasing revenue, controlling costs, and improving divisional performance
  • Ability to implement and maintain process-driven operational systems
  • Knowledge of IICRC standards and restoration best practices
  • Strong communication, customer service, and problem-solving skills
  • Experience managing P&L across multiple branches strongly preferred

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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