Team Leader-Technology Operations

6 days ago

Pewaukee, Wisconsin, United States ATC Full time

Join a Great Place to Work We're looking for a Team Leader – Technology Operations to lead our Service Desk and Technology Operations teams. These teams are critical to delivering, monitoring, and supporting all technology services at ATC. If you're passionate about technology, customer service, and leadership, this role offers an exciting opportunity to make an impact.

What You'll Do

As Team Leader, you will:

  • Ensure effective delivery and management of IT/OT services.
  • Oversee Service Desk and Technology Operations teams, defining strategy in collaboration with other leaders.
  • Act as business owner for enterprise CMDB and ITSM, ITAM and ITOM platform.
  • Plan, assign, and monitor work to meet deadlines and service levels.
  • Track work status and provide regular updates and metrics to management.
  • Communicate proactively with stakeholders and manage expectations.
  • Review and approve production change requests per ATC change management processes.
  • Conduct weekly team meetings and coach, mentor, and manage performance of direct reports.
  • Maintain on-call status and participate in departmental on-call rotation.
  • Stay current on industry developments and identify opportunities to apply technology to business activities.

What you'll need

  • Education:
    Bachelor's degree in Computer Science, MIS, or related field preferred (or equivalent experience).
  • Experience:
  • 7+ years of progressive Service Desk, IT Operations or Network Operation Center responsibilities.
  • Direct experience supervising employees.
  • Strong understanding of IT/OT infrastructure and user technologies.
  • Familiarity with ITIL, COBIT, and project management methodologies (certifications preferred).
  • Exceptional collaboration, communication, and time management skills.

Why Join Us?

At ATC, you'll work in a dynamic environment where technology and teamwork drive success. We value innovation, accountability, and customer focus and we want you to bring your positive energy to our team.

The targeted base pay for this position is $128,400 to $149,800 annually.* Base pay is one component of our comprehensive total rewards package which includes an annual incentive bonus, employer-sponsored pension plan, 401(k) match, HSA contribution, life & disability insurance, health care benefits, generous time off plans, flexible work arrangements, and much
more
.

*The pay range is a general guideline. Employment offers are evaluated individually and consider qualifications, experience, academic achievements, internal equity, and business needs. Pay exceeding the posted range is considered for uniquely qualified candidates. Interested internal candidates, with questions, please consult your Human Resources Business Partner.

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