Patient Advocate

1 week ago

West Chester, Pennsylvania, United States Professional Credit Service Full time
Job Details Level: Entry Job Location: MI90 Pennsylvania Home & Office - West Chester, PA 19382 Position Type: Full-time Education Level: High School Diploma/GED or equivolent Salary Range: $ $18.00 Hourly Travel Percentage: None Job Shift: Day Job Category: Customer Service

Location: West Chester, PA (Hybrid & Onsite)

Professional Credit Service is the Pacific Northwest's leading accounts receivable management firm, specializing in early-out and recovery services for healthcare providers. At Professional we do things a little differently, which is what sets us apart from our competitors. We provides uncompromised account recovery services for organizations. From Patient Financial Services Self-Pay, 3rd Party Follow Up, Overflow call center, patient outreach.

We seek to humanize account management by providing patients with compassionate financial care and cutting-edge technologies that help them make the best decisions for their financial health and by doing so enhance consumer-client relationships.

Do you consider yourself a problem-solver? Do you enjoy helping people? Are you looking for a career where you can make a meaningful impact on the lives of others?

Then a Patient Advocate position with our Ensource service line might be for you

As a Patient Advocate, you have an opportunity to join our dynamic team, utilize cutting edge technologies, provide empathetic and caring customer service to patients, helping not just communities at large but also the health systems we all rely on— and you'll do it all while earning certification as a revenue cycle healthcare professional

Job Details:

  • Position is Full-Time, 40 hours per week, working Monday – Friday, 8 am – 5 pm EST
  • Location: Work from Home Hybrid options available after training (West Chester, Pennsylvania area only)
    • Outside the West Chester, PA area to be considered on a case by case bases.
  • On the job training, in a fast paced, patient focused environment

What Will You Be Doing as a Patient Advocate?

  • Set up acceptable payment arrangements on current self-pay balances.
  • Handle Inbound and outbound calls, data entry and update account information.
  • Help patients by answering basic medical billing and insurance questions.
  • Follow up on outstanding insurance claims by utilizing various insurance websites.
  • Learn and utilize several healthcare database programs.
  • Focus on problem resolution.
  • Use strong analytical skills and ability to multi-task and manage a high volume of calls.
  • Exercise excellent communication skills with a professional speaking voice.
Perks & Qualifications

Qualifications:

  • Minimum of 1-year medical billing experience, working in Meditech, Epic, NextGen, or IDX.
  • Dedicated, private room in your home that is quiet during work hours.
  • Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC. Professional will provide all computer equipment after the initial training.
  • Your desktop work surface must have room for 2 PC monitors.
  • You will be required to sign and acknowledge these work-from-home requirements.
  • Must have a personal cell phone to install a security application.
  • Must be present in virtual work environment via company provided webcam during all working hours.
  • Must be meeting minimum performance levels and KPI's.
  • Have the desire to make a difference and help others.

Top Reasons to Join Our Team:

  • A stable organization offering an exciting yet challenging employment opportunity,
  • Growth potential, both personally and professionally.
  • HFMA CRCR certification in the medical industry. 
  • Great benefits (health, dental & vision insurance) the 1st of the month following 60 days.
  • We offer a traditional 401k/Roth Plan with discretionary matching.
  • Paid Time-Off accruing up to 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment)
  • Paid Volunteer and Community Outreach Program that allows you to 'help others' in the community,
  • Compensation begins at $17-$18.00 per hour, depending on experience, plus monthly bonuses. 

See what it's like to work at Professional Credit by visiting our website at:

Get that career started by emailing your resume to: -

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