Lead Behavioral Health Technician

3 days ago

Tempe, Arizona, United States Copa Health Full time
Status: Full-Time
Schedule: Monday–Friday, 6:30 AM–2:30 PM
Pay: $20.61/hour
Location: East Valley

 About the Role Copa Health is hiring a Lead Behavioral Health Technician (Lead BHT) to guide day-to-day operations in one of our community and housing-based behavioral health programs. This is a working lead role — you'll provide direct support to members while also serving as the go-to leader for BHT staff in the home. If you're an experienced Behavioral Health Technician who's ready to step into leadership, mentor others, and help drive quality care and strong team performance, this role is for you.   What You'll Do As a Lead BHT, you will:
  • Lead daily program operations to ensure compliance with all applicable rules, regulations, and Copa Health policies
  • Serve as a role model, mentor, and trainer to BHT staff
  • Communicate program expectations and updates to staff in partnership with the Program Manager
  • Review daily billed-units/productivity reports and support staff in meeting required standards
  • Recognize high performers and coach team members needing support; help implement improvement plans
  • Create weekly activity schedules to boost member engagement and recovery goals
  • Track and request required monthly scorecard documents from clinical teams
  • Maintain key program records (room checks, health surveys, safety/supply checklists, trackers, etc.)
  • Ensure documentation is completed within 24 hours and incident reports are submitted on time
  • Coordinate staffing and participate in leadership meetings
  • Oversee resident schedules, appointments, medications (as applicable), and home cleanliness/maintenance standards
  • Use de-escalation and crisis-defusing techniques to maintain safety and stability
Minimum Qualifications You're a great fit if you have one of the following:
  • HS Diploma/GED plus 2–3 years of behavioral health experience, OR
  • Associate degree plus 1–2 years of behavioral health experience, OR
  • Bachelor's degree (related or non-related) plus 1 year of behavioral health experience
Also required:
  • Must be 21 years or older
  • Valid Arizona Driver's License with acceptable driving record
  • Experience supporting multicultural and low socio-economic populations
  • Level 1 Fingerprint Clearance Card (or ability to obtain within 8 weeks of hire)
  • TB test clearance at hire and annually
Skills That Help You Thrive Here
  • Strong leadership, mentoring, and team-building skills
  • Calm, confident crisis response and effective de-escalation
  • Organized, dependable, and able to prioritize competing needs
  • Clear, professional communication (verbal & written)
  • Client-centered mindset with empathy and integrity
  • Comfortable with documentation and technology (EHR/EMR, MS Office)
  • Commitment to confidentiality and HIPAA compliance
  Why You'll Love Working at Copa Health We're serious about taking care of our team — professionally and personally. Growth & Career Development
  • Limitless Growth & Career Advancement Opportunities: Thrive through diverse career paths and internal development programs.
  • Career Development: Access ongoing training and development through our Organizational Development & Learning Department.
Time Off & Holidays
  • Generous PTO Program: Enjoy up to 3 weeks off in your first year, with continuous accruals and an extra PTO day for Employee Well-Being.
  • Paid Holidays: Celebrate 9 paid holidays annually.
Wellness & Support
  • Wellness Program: Work with our expert Health Coach and earn wellness incentives to reduce costs.
  • Employee Assistance: Get 6 free coaching and 6 free therapy sessions, plus wellness content and services.
Health & Insurance
  • Affordable Health Care Plans: Medical, Vision, and Dental plans.
  • Flexible Spending Accounts: H.S.A., H.R.A., and F.S.A. options with select medical plans.
  • Insurance Coverage: Free Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance up to $100,000.
  • Additional Insurance Options: Aetna Medical, Delta Dental, Eyemed Vision, Pet Insurance, Additional Life/AD&D Insurance, and more.
Financial & Education Benefits
  • Tuition Reimbursement: Up to $3,000 for educational advancement.
  • Retirement Savings: 403(b) retirement plan with company match.
Join us and be part of a team that values your professional growth and personal well-being

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