2026 Internship - Customer Support Engineer

2 weeks ago

Wichita, Kansas, United States Textron Full time

Job Summary
To provide technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company wide usage. Provides Service facilities, Field Service personnel and aircraft operators with technical assistance regarding all Fleet Programs.

JOB RESPONSIBILITIES:

  • Prepare technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems.
  • Sustain technical files of existing and potential product improvements and serialized production changes.
  • Analyze discrepancy reports concerning Textron Aviation Fleet Program products. Coordinates corrective action with Manufacturing.
  • Acts as liaison between Field Service and Manufacturing on customer problems and corrective measures.
  • Support the on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation.
  • Assist with the preparation of technical programs for operators conferences and technical seminars.
  • Support the team and assist with the coordination of equipment suppliers to achieve maximum reliability from installed equipment on Textron Aviation products.

*EDUCATION/ EXPERIENCE:*

  • Pursuing Bachelor's degree in:
  • Aircraft Management
  • Aerospace Engineering
  • Avionics Engineering
  • Mechanical Engineering
  • Other related field

*QUALIFICATIONS:*

  • Excellent oral, interpersonal, and written communication skills
  • Excellent customer service skills
  • Good computer skills
  • Self-motivated, disciplined, and able to work in a team environment to meet department level objectives

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Textron Aviation Inc. must comply with U.S. export control laws.  If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company
Textron Aviation

Primary Location
US-Kansas-Wichita

Job Field
Business Development

Schedule
Full-time

Job Level
Individual Contributor

Job Type
Internship / Co-Op

Shift
First Shift

Job Posting
01/01/2026, 6:00:00 AM

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