Director of Retail Operations – Cannabis Dispensaries

Director of Retail Operations – Cannabis Dispensaries

Location: Michigan (Metro Detroit preferred)
Reports To: CEO
Travel: Required to all store locations

To Apply: Either apply directly or send your resume and a brief introduction about yourself to

About the Role

We are seeking a highly experienced Director of Retail Operations to lead and scale our multi-location cannabis retail organization. This role is ideal for a proven operator with deep cannabis retail expertise, strong leadership abilities, and hands-on experience optimizing high-volume dispensaries in Michigan. You will drive retail strategy, operational excellence, compliance, customer experience, and team performance across all markets—while championing a People First culture rooted in our core values.

As a key member of our leadership team, you will oversee:
retail strategy
sales execution
inventory performance
METRC compliance
SOP development
training & staffing
new store openings

You will shape the retail operating model and align stores with brand standards as we continue to grow.

Key Responsibilities Leadership & Culture

• Deliver a People First vision aligned with company values and mission.

• Lead with integrity, accountability, and strong operational knowledge.

• Inspire and develop retail management teams, driving engagement and performance.

Retail Operations & Execution

• Oversee day-to-day operations for all dispensaries, ensuring consistency and compliance.

• Implement and scale retail strategies as the footprint expands.

• Own and maintain the retail operating model across all markets.

• Identify process gaps and drive improvements that elevate efficiency and customer experience.

Sales & Customer Experience

• Develop and optimize sales strategies to increase conversion and profitability.

• Use data, insights, and staff feedback to improve customer experience.

• Support promotions and marketing content to enhance sell-through and move aging inventory.

High-Volume Inventory Management

• Manage inventory for high-volume retail environments.

• Oversee aging product rotations, markdowns, promotions, and sell-through strategies.

• Ensure accurate tracking, reconciliation, and shrink management.

METRC & Compliance

• Ensure full adherence to METRC reporting and all Michigan cannabis regulations.

• Conduct compliance audits and maintain staff training standards.

• Stay up-to-date on all state laws and operational compliance changes.

SOP Development & Training

• Develop and maintain SOPs for all retail functions.

• Lead training on sales, compliance, service, product knowledge, and operations.

• Mentor managers to ensure consistent execution across all stores.

Cross-Functional Collaboration

• Partner with marketing, HR, finance, inventory, design, and creative teams.

• Ensure brand standards are met in layout, merchandising, and customer experience.

• Support store flow improvements and planning for new stores.

Technology, IT & Systems

• Oversee retail tech stack: POS, METRC tools, kiosks, scheduling systems, etc.

• Ensure systems support scalability and high-volume retail performance.

New Store Development

• Research and assess new retail site opportunities.

• Oversee full opening cycle: planning, staffing, training, IT, merchandising, launch.

• Travel to all locations to ensure execution excellence.

Financial & Budget Oversight

• Manage store budgets, staffing, inventory, and operational costs.

• Analyze financial performance and identify cost-saving + revenue opportunities.

Qualifications

• 5+ years in retail operations leadership (cannabis preferred).

• Deep knowledge of Michigan cannabis laws, CRA rules, and METRC.

• Proven multi-unit retail leadership success.

• Strong data-driven decision-making skills.

• Expertise in inventory, aging product rotation, and promotional strategies.

• Experience creating SOPs, training programs, and scalable systems.

• Outstanding leadership, communication, and organizational ability.

• Ability to travel frequently.

Why Join Us?

• Fast-growing, vertically integrated cannabis company

• Strong executive support and operational resources

• Opportunity to help shape a statewide retail platform

• Competitive compensation with growth potential
   

To Apply: Either apply directly or send your resume and a brief introduction about yourself to

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