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Patient Account Representative

7 hours ago

Camp Hill, Pennsylvania, United States Select Medical Full time
Overview

Patient Account Representative

(on-site)

Starting at $17.00 per hour 

Why work for Select?

  • We are committed to your growth and success
  • Career Advancement opportunities 
  • Competitive pay, benefits and PTO
  • Monday–Friday
  • Bonus eligibility
  • Eligible for referral bonuses
  • Thorough orientation program

What you'll do:

  • Investigate and follow up on overdue accounts; document and resolve issues.
  • Contact patients, insurers, and attorneys to reduce receivables and meet cash goals.
  • Identify and resolve collection challenges; escalate payor concerns when needed.
  • Counsel patients on financial options, set payment plans, and process adjustments.
Responsibilities

MORE INFO:

  • Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment. Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.
  • Review accounts with initial evaluations as early as 21 days old in order to confirm that clean claims are reaching the correct payor.
  • Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO.
  • Manage correspondence related to designated work load.
  • Address incoming center/field inquiries as necessary and in accordance with departmental guidelines.
  • Identify and resolve issues impacting the timely collection of open receivables.
  • Provide timely notification to the appropriate managerial staff of any identified payor issues.
  • Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed.
  • As necessary, request account adjustments as identified via write off requests and refund requests.
  • Recommend accounts to an outside agency based upon company guidelines.
  • Notify database operations of changes or additions to specific payor, plan, contract, address, or other pertinent information as necessary.
  • Meet the expectations and goals for productivity and cash targets as set forth by management
  • Performs other duties or special projects as assigned.
Qualifications

POSITION REQUIREMENTS

  • High School Diploma or GED
  • One year of customer service experience – Retail/Hospitality/Banking/Healthcare

PREFERRED QUALIFCATIONS

  • One year of experience in an office setting, medical environment preferred
  • Computer skills, including Microsoft Office products, and familiarity with internet research
  • Strong organization skills and the proven experience in the ability to problem solve. 
  • Adaptable, detail orientation and strong organization skills are preferred.
  • Excellent verbal and written communication skills
  • Strong interest to develop career path

Working Conditions:

  • Office Environment
Additional Data

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

  • An extensive and thorough paid orientation program.
  • Hybrid Remote Work Structure
  • Paid Time Off (PTO) and Extended Illness Days (EID).
  • Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
  • A 401(k) retirement plan with company match.
  • No Required Weekends

Equal Opportunity Employer/including Disabled/Veterans