Vendor Trainer-QA Analyst, Registration

Overview:

Vendor Trainer

Position Highlights:

• Full-Time, 40 hours
• Hours: Monday-Friday 7a-5p
• Location:WFH after training

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities:

The Vendor Trainer - QA Analyst for Registration, Eligibility & Benefit Estimation will coordinate, train, optimize and perform QA on the day-to-day activities of vendor management process. Based on the observations from quality audit identify training needs and work with vendors to create curriculum and optimize existing training documents. This position will facilitate training and quality review within the Registration, Eligibility & Benefit Estimation Department of Duly Revenue Cycle Management. This position trains, implements, monitors procedures/processes for maximum efficiency, productivity, and cost containment. Ensures internal procedures for all areas are in compliance with contractual standards, industry standards, and accepted guidelines of regulatory agencies.

MAJOR RESPONSIBILITIES

• Monitor vendor performance against service level agreements (SLAs) and key performance indicators (KPIs) to ensure they meet operational and compliance standards.
• Perform quality control reviews to monitor the accuracy and timeliness of patient registration, eligibility and benefit estimation.
• Based upon observations from quality audits, identify training needs and collaborate to train internal and vendor teams, such as billing, coding, and patient care, to integrate the Registration, Eligibility & Benefit Estimation services smoothly into the overall RCM process.
• Identify and resolve issues related to vendor performance and patient registration, eligibility and benefit estimation processes.
• Drive continuous improvement initiatives with vendors to enhance service delivery and patient outcomes.\
• Develop and maintain strong relationships with external vendors specializing in the patient registration, eligibility & benefit estimation services.
• Facilitate regular reviews and audits to ensure adherence to healthcare regulations and standards, including HIPAA.
• Stay updated with changes in healthcare regulations and industry best practices to ensure vendor services remain compliant and effective.
• Performs other duties as necessary

Qualifications:

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

Level of Education: 5 years or more of experience in i the Registration, Eligibility & Benefit Estimation Healthcare field for large multi-specialty group practice. Training/QA background preferable.

Years of Experience: 5+ years

Describe Type of Experience

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

• Strong understanding of healthcare processes, especially patient registration, eligibility, benefit estimation and compliance requirements.
• Excellent training and relationship management skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in healthcare IT systems and software.

Desirable Experience:

• Experience with electronic health records (EHR) systems-preferably Epic

The compensation for this role includes a base pay range of $79,255-$118,884, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.