Current jobs related to Operations Manager - Richmond, California - UZURV

  • Operations Manager

    2 weeks ago

    Richmond, California, United States Sandbox Full time

    A little bit about us...Our boutique consulting firm, Sandbox, is a unique associate-led, partner backed business practice with a track record and passion for helping venture-backed and venture-minded companies launch, grow and monetize their businesses. Our clients benefit from our team's versatile expertise and diverse experience to guide them through...

  • Operations Manager

    6 hours ago

    Richmond, California, United States James River Grounds Management, LLC Full time

    COMPANY OVERVIEW:   Who We Are At James River Grounds Management, we understand that providing great service to customers is only part of what exemplifies an exceptional company. That's why we offer superior commercial landscape services and take the time to create outstanding client relationships. These relationships enhance the customer experience as we...

  • Operations Manager

    1 hour ago

    Richmond, California, United States General Services Corp. Full time

    Join our team at General Services Corporation, where we have provided First Class Service since 1971. As a valued member of our GSC family, you will be part of a supportive and encouraging network that thrives on collaboration and open communication. We believe in nurturing your skill growth and aspirations for professional development.At GSC, we celebrate...

  • Critical Operations Manager

    4 hours ago

    Richmond, California, United States QTS Data Centers Full time

    The Manager, Critical Operations is responsible for the Data Center facility technical strategy, continuous improvement, and development support. This role will support the electrical, mechanical, FLS (Fire, Life, Safety), and DCIM (Data Center Infrastructure management) platforms, and building and housekeeping items from a site operations standpoint. This...

  • Manager of Case Management Operations

    3 hours ago

    Richmond, California, United States SOAR365 Full time

    Are you passionate about empowering individuals with disabilities and leading high-performing teams that make a real difference? SOAR365 is seeking a dynamic and compassionate Manager of Case Management Operations to oversee and elevate our case management services.As the Manager of Case Management Operations, you'll lead two impactful teams serving distinct...

  • Human Resources Generalist

    7 hours ago

    Richmond, California, United States Condair Operations, LLC Full time

    Purpose of Role  Located within a dynamic, fast-growing manufacturing facility, the HR Generalist plays a key role in supporting a 24-hour operational environment. While the position will begin on the day shift for training purposes, it will transition to an evening shift (4:00pm – 12:30am, Monday to Friday) to provide dedicated HR support to our...

  • Sales Operations Manager

    6 hours ago

    Richmond, California, United States UZURV Full time

    A Little About UsUZURV is a growing technology company headquartered in Richmond, VA, with more than 200 team members and operations across 16 states — and we're continuing to expand nationwide.As an Adaptive Transportation Network Company, UZURV's mobility platform delivers safe, reliable, and dignified transportation for people with disabilities, older...

  • Sales and Operations Management Trainee

    3 hours ago

    Richmond, California, United States Penske Careers Full time

    Position Summary:Take charge. Think fast. Move forward. As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree to run a business and quickly solve problems for our customers – who will depend on you to achieve success.Penske will introduce you to our sales processes, leading-edge technology and...

  • HP Field Operations Manager

    6 hours ago

    Richmond, California, United States 2020 Companies Full time

    Job Type:RegularWork Location:Remote - VA - ESTOverview:2020 Companies has a full-time remote Field Operations Manager opportunity representing our client, HP.About the RoleThe Field Operations Manager plays a crucial role in ensuring the smooth operation of field activities. This position requires a combination of strategic thinking, strong leadership...

  • M&A Integration Operations Manager

    6 hours ago

    Richmond, California, United States Proof Full time $125,000 - $150,000

    Location: Richmond, VA or Denver, COAbout ProofWe're Proof, a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and...

Operations Manager

12 hours ago

Richmond, California, United States UZURV Full time

About UZURV

UZURV is a 200+, growing technology company based in Richmond, VA. The company operates in 16 states and is expanding nationally. As an Adaptive Transportation Network Company, the UZURV mobility platform serves individuals with disabilities, the elderly, and others who need assistance with independent transportation.

UZURV's platform combines rideshare with specialty credentialed, drug and alcohol tested drivers to provide safe, reliable mobility and a higher level of care for the transportation disadvantaged. It's a technology platform and service that helps people who need assistance get where they need to go. It's honestly hard to convey how much it means to all of us here to have the opportunity to work on something with such a direct, positive impact on people's lives.

A little bit about the role…

The position is responsible for leading a team of Supervisors and Operations Associates, enforcing operations processes and procedures, handling incident escalations, and supporting continuous process improvement to deliver efficient and effective transportation services for UZURV's clients and their riders. You will have the opportunity to play a key role in the growth of our business, delivering life changing service to riders every day. Training for this role will be conducted in person. The role  will be subject to UZURV's Flexible Work Location policy after successful completion of training. 

We are currently hiring for the following shifts:

  • Monday to Friday, 7:00 AM - 3:00 PM
  • Monday to Friday, 2:00 PM - 10:00 PM

As an Operations Manager, you will be responsible for the following:

Team Leadership & Development

  • Goal Setting & Accountability: Collaborate with team members to set clear, measurable goals aligned with key operational KPIs (response times, resolution quality, attendance). Track progress and hold teams accountable.
  • Leadership Development: Prepare Supervisors for success by strengthening people management skills including delegation, conflict resolution, and accountability; Deliver remediation and coaching to frontline teams and support long-term development planning in partnership with Operations leadership.
  • Performance Coaching: Conduct regular 1:1s, provide data-driven feedback, and guide growth-focused coaching conversations that reinforce strengths and address areas for improvement.
  • Skill Development: Identify skill gaps at both the individual and team level; deliver targeted training in areas such as customer service, issue resolution, and use of platforms like Slack, NICE, and Zendesk.
  • Recognition & Engagement: Celebrate wins, foster inclusivity, and maintain a positive, motivating work environment where team members feel valued.
  • Continuous Feedback Loop: Encourage bottom-up feedback to identify process improvements and adjust team strategies in real time.
  • Champion a culture of empathy, efficiency, and accountability within your team

Operational Oversight & Quality Assurance

  • Operational Oversight.  Oversee day-to-day ride operations to ensure compliance with company policies, shift schedules and operational SOPs and provide hands-on support in resolving or escalating complex situations..
  • Quality Execution.  Monitor call and communication quality using tools like NICE and Slack; implement structured feedback to ensure high standards are maintained.
  • Process Improvement.  Recommend and execute workflow updates, training initiatives, and SOP enhancements to boost service efficiency and consistency.
  • Clear Communication.  Ensure policy compliance through clear communication, follow-up, and holding teams accountable to expectations.
  • Workforce Management.  Assist with shift planning, scheduling, and time/attendance management for Associates and Supervisors.

Live Incident Response & Problem Solving

  • Real-Time Operations Management: Act as the primary escalation point for unexpected issues (service disruptions, driver concerns, system failures, safety incidents). Act quickly to minimize disruption.
  • Root Cause Analysis: Use data and frontline insights to identify the origin of issues and develop solutions.
  • Decision-Making Under Pressure: Make time-sensitive decisions confidently with limited information, balancing immediate needs with long-term outcomes.
  • Cross-Functional Coordination: Work closely with Driver Support, Leadership, Safety and Compliance teams to resolve issues and share updates.
  • Crisis Management & Safety Escalations: Lead emergency responses and ensure adherence to safety and compliance protocols.
  • Active Communication: Provide timely updates and direction to staff, customers, and leadership—across chat, phone, email, and SMS.
  • Documentation & Follow-Up: Log incidents thoroughly, identify learnings, and debrief teams to reinforce readiness.
  • Driver & Client Support: Respond professionally to driver and client inquiries across multiple channels using internal tools (Slack, Zendesk, Google Workspace).

We are excited about you because…

  • Experience: Bachelor's degree preferred;
    5+ years as an Operations or Call Center Manager managing hourly employees/leaders, ideally in a fast-paced, customer-facing, or transportation-related environment.
  • Internal Candidates: Minimum 6 months in a current leadership role or equivalent experience as an Operations/Call Center Manager.
  • Call Center Knowledge: Experience with phone systems, call quality tools (e.g., NICE, Avaya,  RingCentral, Vonage, etc.) and call center operations is required.
  • Process Improvement: Demonstrated success creating and improving SOPs and workflows.
  • Crisis Management: Proven ability to make sound decisions under pressure and lead teams through high-stakes or emergency situations.
  • Tech-Savvy: Proficiency in Slack, Zendesk, Google Workspace (Docs, Sheets, etc.) and call monitoring tools are required.
  • Customer-Focused: Empathetic and professional communicator with strong problem-solving skills and a passion for service excellence.
  • Independent & Adaptable: Self-starter who can manage shifting priorities and operate with minimal oversight.

Reasons it pays to work at UZURV (in addition to the pay itself)...

UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market.

In addition to providing our employees with a safe and collaborative environment UZURV also offers:

  • 401K matching
  • Healthcare benefits package
  • Generous PTO and paid holidays
  • Collaborative team-based work environment

Come As You Are

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive and just workplace, so if you're excited about this role but your past experience doesn't align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out Who knows, you may be just the right candidate for a future role at UZURV. Just go for it... submit your resume

Location

Richmond, Virginia

Department

Ride Operations

Employment Type

Full-Time

Minimum Experience

Manager/Supervisor

Compensation

70,000