Solutions Engineer I

For 35+ years we've been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. Now, we are looking to add an experienced, Solutions Engineer I to our Managed Services team.

Are you a tech-savvy problem-solver who thrives on turning ideas into reality? Do you enjoy driving the sales process by delivering powerful product demonstrations and innovative solutions? If so, we want you to join our team as a Solutions Engineer.

We are seeking Solutions Engineer to join our team. In this role, you will be involved in the sales cycle responding to RFI and RFPs, product demonstrations with prospects and customers. Transforming Gateway's software applications into a completed product. You will also be providing comprehensive sales support in a variety of functions.  A Solutions Engineer must possess the ability to take a concept from inception to conclusion - from strategy to implementation and to analyze business needs.

What You'll Do:

•    Be the Bridge Between Concept & Execution – As a Solutions Engineer, you'll be involved in every aspect of transforming a software application into a completed product by providing comprehensive sales support. You'll take a concept from inception to completion—from strategy to implementation—analyzing business needs and ensuring our solutions exceed expectations.

•    Lead Engaging Product Demos – Deliver high-impact presentations via phone, web, and onsite meetings to showcase how our solutions solve real business challenges.

•    Customize & Configure – Tailor the Galaxy solution to fit unique business needs, ensuring a seamless demo experience for large prospect opportunities.

•    Train & Empower – Educate internal teams and international resellers on the latest features and functionalities, equipping them with the tools to succeed.

•    Own the Spotlight – Spearhead webinars, develop engaging PowerPoint presentations, create compelling demo scripts, and take on the role of presenter.

•    Support Sales & Proposals – Assist in crafting winning proposals (RFPs, RFIs, ITTs), providing expert insights to secure key deals.

•    Stay Ahead of the Curve – Attend meetings and sprint reviews to remain up to date on the latest developments and innovations. 

•    Showcase Our Solutions on a Global Stage – Travel (up to 20%, including weekends, holidays, domestic or international) for trade shows, user group meetings, and onsite reseller training to demonstrate the power of our platform.

What You Bring:

•    Gateway Product Knowledge – You have experience working with Gateway Ticketing Systems' Galaxy suite of products.

•    Operational Experience – You worked or supported attractions or non-profit organizations.

•    A Strategic Mindset – You can analyze business needs and take projects from strategy to implementation.

•    Tech-Savvy & Business-Minded – You understand software solutions and love helping businesses unlock their full potential.

•    A Natural Presenter – You thrive in front of an audience and make complex solutions easy to understand.

•    Detail-Oriented & Organized – You manage multiple tasks efficiently without missing a beat.

•    An Expert Communicator – Whether it's in person, over the phone, or via email, your messaging is always clear and impactful.

•    CRM, Loopio, & Office 365 Guru – You navigate CRM tools and Microsoft Office like a pro. You are familiar with Loopio.

Why Join Us?

•    Exciting Industry - Work with a software company that supports attractions and entertainment organizations, helping them provide amazing guest experiences.

•    Exciting Work – Every day presents new challenges, opportunities, and ways to make an impact. Enjoy a role that blends technology, training, and customer interaction.

•    Career Growth – We invest in our people with training, mentorship, and leadership opportunities.

•    Global Influence – Your work will directly impact businesses worldwide.

•    Incredible Team – Work alongside passionate, innovative, and driven professionals.

If you are ready to take your expertise to the next level and help shape the success of leading attractions, we want to hear from you

Apply today and be part of something extraordinary

Diversity and EEO statement:

As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year.

Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics.

No agencies, please. 

We are not sponsoring visas at this time.