Ticket Agent/ Ambassador

7 days ago

New York, New York, United States Circle Line Sightseeing Cruises Full time

New York Cruise Lines (NYCL) is the industry leader in marine-based sightseeing, transportation, and entertainment, offering the ultimate experience in hospitality set against the stunning backdrop of the New York City skyline. NYCL owns and operates 15 ships, including the most extensive and modern fleet in the sightseeing industry. NYCL's iconic brand, Circle Line Sightseeing Cruises, is a fixture in global tourism, having hosted more than 80 million passengers since its founding in 1945. Recognized as "America's Favorite Boat Ride" and celebrating its 80 anniversary this year, Circle Line is world-famous for its sightseeing tours and special events, including concerts and private parties. Operating from Pier 83 in Hudson River Park at 42nd Street and 12th Avenue (convenient to Times Square, The High Line, and Hudson Yards) and Pier 16 in the Historic Seaport District, Circle Line is the oldest and largest provider of sightseeing cruises using the most modern vessels. NYCL also operates the iconic New York Water Taxi private transportation fleet and New York's only maritime thrill ride, The Beast.

Position Responsibilities

· Greeting passengers and customers that approach the counter.

· Provide customers information regarding prices, availability of cruises, any inquiries and tour information.

· Book any tickets for cruises, special events and groups.

· Maintain the bank and a count of passengers.

· Helping passengers with modifications or cancellations of their existing reservations.

· Accepting payments from customers and handing the ticket along with the receipt to the customer.

· Confirming passenger's information.

· Informing passengers of any changes or delays regarding cruises.

· Announcing when the board process begins.

Requirements

  • Must have high school diploma or equivalent
  • Must have 1-2 years working in a fast paced environment and cash handling experience.
  • Customer service focused
  • Courteous, friendly personality, and professional appearance.
  • Ability to work in a structured environment and adhere to attendance policy.
  • Basic computer and office equipment knowledge.
  • Strong problem solving, communication and interpersonal skills.
  • Able to work in a fast-paced environment.
  • Knowledge of Gateway/ Galaxy Ticketing system is preferred.
  • Must be able to work nights, weekends and holidays.

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Work Location: In person

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