Customer Experience Coordinator

Who is Cameron Ashley Building Products?

Cameron Ashley is a wholesale distributor of roofing, insulation, gypsum, siding, and other specialty building products. We deliver an industry leading portfolio of marquee brands to customers in the lumber and building materials industry. Cameron Ashley operates a physical network of more than 65 distribution centers stocking large quantities of building materials locally throughout the United States. We feature a variety of customer-focused delivery options under the same day or next day F^ST delivery banner. Our relationship-based approach rewards customers with their PLUS Points loyalty program, FREE merchandising, as well as purchasing and show incentives. Customers can order 24/7 online through either our CONNECT customer portal or mobile phone app. Online they will find a complete set of digital tools and resources including product availability, pricing, previous and pending orders, invoices along with secure payment options, product specifications, warranty information, and more

We work each day to exceed our customer expectations in a fun and rewarding environment. That means a laid-back atmosphere, casual dress, and open communication where employees are empowered to win every day. We offer a full benefits package including ample vacation and sick time, paid medical, dental, and vision, 401K match, and much more

We look for passionate individuals who enjoy working as part of a team in a customer-focused environment.

At Cameron Ashley we Play To Win

So, who is ready to join our Team and compete every day?

Join a team that's shaping the future of customer engagement at Cameron Ashley
We're looking for a
Customer Experience Coordinator
who thrives in a collaborative, fast-paced environment. In this role, you'll play a key part in supporting our Customer Experience team and helping customers and employees make the most of
Connect
, our eCommerce platform at

What You'll Do:
As the Customer Experience Coordinator, you'll work closely with our
Sales, Marketing, eCommerce, and Category Management teams
, as well as directly with customers and suppliers.

Your responsibilities will include:

Customer Onboarding & Training:
Set up new customer accounts and ensure smooth access to ConnectConduct engaging training sessions for customers and new employees on website functionality and order entry

Product Information Management (PIM):
Create and enrich product SKUs using data from our ERP system (NxTrend)Maintain accurate, up-to-date product information on Connect

Cross-Functional Collaboration:
Partner with sales teams and suppliers to gather detailed product dataSupport marketing and merchandising initiatives to enhance the online customer experience

Customer Engagement:
Attend regional trade shows to promote Connect and educate customers on its benefits

And more:
Take on additional projects that improve our digital customer experience

Who You Are:
We're seeking someone who is:

• Detail-oriented and highly organized
• Comfortable managing data and digital systems
• Skilled in communication and customer training
• Collaborative with cross-functional teams
• Curious about products, technology, and process improvement

Preferred Experience:

• Experience with ERP systems (such as NxTrend)
• Background in eCommerce, sales support, or customer service
• Proficiency in Microsoft Office and general data management

Why You'll Love Working Here:
At Cameron Ashley, you'll be part of a team dedicated to making our customers' jobs easier and their businesses more successful.

We offer:

• Competitive compensation and benefits
• Opportunities for career growth and development
• A supportive team culture focused on innovation and customer success

We offer a competitive salary, excellent benefits, and paid time off. Cameron Ashley is an equal opportunity employer. Employment with the Company is always at-will.

Notice Regarding Automated Employment Decision Tool (AEDT)
We are committed to a fair and efficient hiring process. Please be advised that Cameron Ashley Building Products uses an
Automated Employment Decision Tool (AEDT)
to assist in the initial review and assessment of candidate applications and resumes for this role.

• What the AI does: The AI tool analyzes submitted application materials (such as resume content and work history) to rate and score candidates based on how closely their qualifications align with the essential requirements and criteria defined for this specific job. This score helps our hiring team prioritize candidates for human review.
• What the AI does NOT do: The AI tool does not make the final hiring decision. All final interview and hiring decisions are made by a human hiring manager.
• Data Used: The data used by the tool is limited to the information you provide in your application materials.

• Candidate Rights:

• Alternative Selection Process: If you prefer not to have your application reviewed using the AEDT, you may contact to request an alternative, reasonable accommodation in the application process. Please make this request within three business days of submitting your application.

• Data Retention: Information about the type of data collected and retained by this tool is available upon written request.
• Bias: We audit our AEDT system regularly for potential bias or discriminatory impacts and work to ensure it complies with applicable federal and state anti-discrimination laws.

By submitting your application, you acknowledge and consent to the use of this AEDT as part of our screening process.

• This description reflects the assignment of essential functions. It does not proscribe or restrict tasks that may be assigned.