Floater Property Manager

Job Title: Floater Property Manager

Work Locations: Chattanooga, TN; Ooltewah, TN

Reports to: Area Manager or District Manager

Full-Time, Hourly, Non-Exempt

Role Summary

The Floater Property Manager travels to multiple storage centers within a designated region to provide coverage or relief whenever properties require additional support. These needs may arise due to staff shortages, high-traffic periods, special events, or unforeseen circumstances. A successful Floater Property Manager adapts quickly to different property environments, maintains strong customer relationships, and upholds standards across locations.

Key Responsibilities

Multi-Site Coverage and Relief:

• Travel between properties to provide immediate coverage for staffing shortages, peak traffic times, or other operational needs.
• Adapt to each location's specific procedures, customer base, and operational requirements.
• Ensure smooth day-to-day operations and maintain consistent standards regardless of which property you're assigned to.

Sales and Customer Relations

• Engage potential and existing customers in person and over the phone to meet or exceed sales and occupancy goals.
• Deliver exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Build positive relationships with customers, colleagues, and local vendors to maintain a welcoming environment.

Administrative and Financial Management

• Process payments, invoices, and handle daily financial transactions accurately.
• Monitor revenue performance by overseeing pricing, promotions, and occupancy strategies aimed at maximizing profitability.
• Manage delinquent accounts, collect outstanding payments, and follow company policies on lien laws.
• Submit timely and accurate reports (e.g., occupancy, financials, operational updates) to Area or District Manager.

Property Maintenance and Security

• Conduct routine property inspections to ensure sites are safe, clean, and well-maintained.
• Perform minor maintenance tasks such as cleaning vacant units, removing locks, picking up trash, and performing basic repairs.
• Monitor security systems and promptly address issues to maintain a secure facility.
• Coordinate with contractors or vendors for larger repairs or maintenance.

Leadership and Teamwork

• Partner with on-site staff and management to share best practices, mentor new hires, and support continuous improvement.
• Uphold company policies and The Highline Way by demonstrating professionalism and integrity in all interactions.
• Maintain clear communication with team members and leadership, providing feedback and updates as needed.
• Perform additional tasks as assigned by the Area or District Manager to support operations across the region.

Requirements:

Skills Required

• Strong sales, customer service, and administrative capabilities.
• Excellent verbal and written communication skills for a diverse audience.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer applications.
• Ability to work independently in unfamiliar or changing environments while maintaining a positive, solution-focused attitude.
• Strong problem solving and organizational skills; capable of prioritizing tasks effectively.
• Professional demeanor, including appearance and interpersonal interactions.

Education and Work Experience Requirements

• High-school diploma or GED required; college coursework or degree preferred.
• Previous experience in sales, retail, or a customer-facing environment preferred.
• Successful completion of a background check and drug screening.
• Valid driver's license, proof of insurance, and reliable transportation for travel between properties.

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Must be able to stand for extended periods, up to 8 hours at a time.
• Ability to communicate clearly and effectively over the phone, including speaking, listening, and responding professionally.
• Must maintain a professional appearance and project an outgoing, friendly demeanor.
• Ability to safely and successfully perform essential job functions while meeting productivity standards.
• Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations.

Scheduling Expectations

• Position requires flexible availability to accommodate multi-site coverage.
• This position requires the flexibility to work Saturdays, occasional overtime, and as business needs dictate.
• Frequent travel between sites; mileage reimbursement will be provided as applicable.