Front Desk Agent
2 weeks ago
About us
Our work environment includes:
- Lively atmosphere
Job description
General Overview: Responsible for assisting guests efficiently, courteously and professionally in all front desk related functions according to the standards set forth by the Front Desk Manager. A high standard of service and hospitality must be maintained at all times. Benefits: Full insurance benefits for employees 30+ hrs per week, employee travel program per quarter, paid time off, sick time, consecutive days off, and hotel discounts for all locations.
About The Society Hotel: Our hotel embodies what's important and best about the northwest: an adventuresome spirit combined with a love of life and honoring without fetishizing the past. That's what creates the enduring heart of this region. We make that easily accessible to people.
MAJOR DUTIES:
-Answers phone, routes calls, takes messages and handles all incoming/ outgoing reservation requests.
-Assists guests with check-in and check-out, and verifies bill with guest, post necessary charges, adjustments and payments.
-Coordinates all room moves, late check-outs, and stay-overs to appropriate personnel.
-Responds immediately and follow through on all guest requests and complaints.
-The following skills are required: standing/walking (85% of shift), talking on the phone (40% of shift), computer operation (50% of shift), people skills (95% of shift), lifting up to 10 pounds (95% of shift), maximum of 50 pounds.
-Responsible for cash bank, daily paperwork, balancing audit and deposits.
-Assists guests with questions and directions.
-Is a sales representative Tells our guests about our facilities: Café, rooftop, nearby attractions, other Society Hotel locations (when applicable).
-Checks online booking agents (Air BnB, etc) and verifies information in the computer.
-Inspects all equipment and furniture in your daily work area for any hazards to employees and/or guests.
MINOR DUTIES:
-Follows established standards and work procedures for the front desk.
-Coordinates with all other departments to insure total guest satisfaction.
-Prevents loss or damage to hotel supplies and property
-Completes daily checklists.
-Arranges for special services that may be requested by the guests.
We are looking for someone to hire for our PM shift (2:30pm-10pm), with availability to cover if needed. This position is $18-$20 per hour plus upgrade commissions.
Job Type: Part-time
Job Type: Part-time
Pay: $ $20.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
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