Front Desk Agent

7 days ago


Portland, Oregon, United States The Society Hotel Full time $40,000 - $60,000 per year

About us

Our work environment includes:

  • Lively atmosphere

Job description

General Overview: Responsible for assisting guests efficiently, courteously and professionally in all front desk related functions according to the standards set forth by the Front Desk Manager. A high standard of service and hospitality must be maintained at all times. Benefits: Full insurance benefits for employees 30+ hrs per week, employee travel program per quarter, paid time off, sick time, consecutive days off, and hotel discounts for all locations.

About The Society Hotel: Our hotel embodies what's important and best about the northwest: an adventuresome spirit combined with a love of life and honoring without fetishizing the past. That's what creates the enduring heart of this region. We make that easily accessible to people.

MAJOR DUTIES:

-Answers phone, routes calls, takes messages and handles all incoming/ outgoing reservation requests.

-Assists guests with check-in and check-out, and verifies bill with guest, post necessary charges, adjustments and payments.

-Coordinates all room moves, late check-outs, and stay-overs to appropriate personnel.

-Responds immediately and follow through on all guest requests and complaints.

-The following skills are required: standing/walking (85% of shift), talking on the phone (40% of shift), computer operation (50% of shift), people skills (95% of shift), lifting up to 10 pounds (95% of shift), maximum of 50 pounds.

-Responsible for cash bank, daily paperwork, balancing audit and deposits.

-Assists guests with questions and directions.

-Is a sales representative Tells our guests about our facilities: Café, rooftop, nearby attractions, other Society Hotel locations (when applicable).

-Checks online booking agents (Air BnB, etc) and verifies information in the computer.

-Inspects all equipment and furniture in your daily work area for any hazards to employees and/or guests.

MINOR DUTIES:

-Follows established standards and work procedures for the front desk.

-Coordinates with all other departments to insure total guest satisfaction.

-Prevents loss or damage to hotel supplies and property

-Completes daily checklists.

-Arranges for special services that may be requested by the guests.

We are looking for someone to hire for our PM shift (2:30pm-10pm), with availability to cover if needed. This position is $18-$20 per hour plus upgrade commissions.

Job Type: Part-time

Job Type: Part-time

Pay: $ $20.00 per hour

Benefits:

  • Employee discount
  • Health insurance
  • Paid time off

Work Location: In person


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