Ticket Sales Account Manager

Why Join the Pack?
At this organization, we do things a bit differently. We're not your typical sports franchise pouring all of our focus into the playing stage. We're about uniting together to push the culture forward, challenge the status quo, and accomplish things most didn't think was possible Whether you're blazing trails in ticket sales, creating for our brands, or using your passion to elevate our vision, your contributions will always shine bright. Together, we are on a journey where chasing greatness is constant and breaking new grounds is a norm.

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships with the focus on renewing and growing premium spaces and growing premium season memberships for the Iowa Wolves.
Essential Functions
Reasonable accommodations may be made to enable individuals to perform these essential functions:

• Provide an exceptional level of customer service while educating and implementing member program activation for all assigned members and premium spaces.
• Renew and grow the designated business portfolio within all assigned members.
• Cold call, attend charity events and networking events, conduct professional meetings with potential prospects
• Grow current accounts by selling Premium Seating and Premium Spaces.
• Meet or exceed weekly "hustle" requirements and appointment expectations.
• Generate new sales revenue by adding new clients to business portfolio.
• Participate in the Timberwolves and Lynx on-going training programs.
• Document all communications with clients in CRM.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.

Knowledge, Skills, Abilities & Other

• Strong written and verbal communication skills required.
• Ability to establish effective client and interdepartmental relationships, manage multiple client contacts and projects, and drive business.
• Able to interface with colleagues, senior executives, and clients effectively and personably, recognizing the need to adjust communication style accordingly to the audience.
• Ability to tactfully handle and resolve issues and follow up accordingly.
• Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
• Knowledge of CRM and Back Office is strongly preferred.
• Able to work flexible hours including nights, weekends and holidays.
• Ability to work well on a team and independently.
• Ability to manage specific processes and tasks in the department under supervision.

Experience:
Minimum five (5) years of Sales and Service experience preferred. Experience working in the business side of a professional, minor league or college team is preferred.

Education
: Bachelor's degree or equivalent experience preferred.

Specialized Knowledge, Licenses, Etc.
Supervisory Responsibility, if any:
This position does not have supervisory responsibility

Benefits & Compensation

• Sales Compensation: The base salary range for this exempt role will be: $65,000 with the opportunity for bonus and commission based on revenue generated. Total compensation & offer package will include the following:
• Benefits: Regular full-time employees have access to medical, dental, and vision plans, health saving accounts with an employer contribution, flexible spending accounts, 401(k) plan, and life and accidental death & dismemberment (AD&D) insurance. Additional benefits may include employer-paid short/long-term disability plans, generous fitness and well-being benefits, work-related reimbursements, and fully paid family/caregiver leave. Regular full-time employees start with 11 Holidays, at least 20 paid PTO days, 2 Volunteer days, and 4 Personal Holidays in each calendar year.

Work Environment
This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:30AM-5:30PM. In addition to working office hours staff may be required to work Timberwolves and Lynx home games, member events and meetings, and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Work is generally performed within an office environment with standard office equipment available. This job also operates in a sports arena which includes bleachers/steps as well as moderate to high levels of noise.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel
Position may require travel to external events.

EEO Statement
The Minnesota Timberwolves and Lynx are an equal employment opportunity organization

Our DEI Commitment
Our Diversity, Equity, and Inclusion initiatives reflect our nature as a Pack. Each one is defined by our collective strength and effort to move everyone forward. Through DEI, we speak up against social injustices, marginalization, and oppression, provide equal opportunities, embrace the differences of others, and create an environment where everyone feels accepted and welcome. Together, we empower each other to be champions of change, help put those around us in a position to win and use our voices for good.

As an organization, we're proud to commit to accountability, transparency, change, and building DEI into everything we do; because when we do, our community becomes stronger.

E-Verify Statement
We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot prove this, we will give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any action might be taken against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

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