supv patient access

SUMMARY:

The Patient Access Supervisor reports to the

Practice Manager. Responsible for the supervision of patient

access activities including integrated and seamless scheduling and

pre-registration/registration of patients for future services, organizing and

directing the non-clinical operations of the ambulatory call center and

referral departments. Ensures the smooth and efficient operations of the

Ambulatory Department within the framework of Brown University Health's Quality Priorities to

provide high quality care, excellent customer service that promotes positive

patient experiences.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for:

Ensure Accountability and Build Effective Teams

Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

RESPONSIBILITIES:

Supervises assigned staff. Interviews prospective employees

and recommends selection. Schedules,

trains, assigns work to, assess employee performance, assists in the completion

of performance evaluations and recommends salary adjustments, where

appropriate. Counsels employees and recommends corrective action.

Prepares daily work schedules; assuring adequate coverage at

all times; adjust schedules as necessary as result of anticipated/emergent

staff shortages. Recommends changes to staffing levels as appropriate. Assists

in creating employee graphs.

Ensures staff is properly trained in all functions,

including development and maintenance of effective customer relations and

maintenance of patient confidentiality.

Assists with the development, planning and directing the

efforts to improve efficiency and effectiveness to achieve goals for financial

performance, quality and regulatory adherence.

Works collaboratively with Ambulatory Patient Access Manager

and the Director, Medical Director and others to enhance patient safety and

reduce unintended adverse patient outcomes and client dissatisfaction.

Promotes opportunities for teamwork among all supervisors

and staff. Promotes employees' participation in problem-solving and

decision-making in matters affecting them.

Monitors effectiveness of practice operations; recommends

changes for approval; implements approved changes as appropriate. Assists in

creating and updating policies on an as needed basis.

Ensures the appropriateness and timeliness of all practice

activities, including, but not limited to, scheduling, template build, accurate

insurance documentation, referrals, verification's and authorizations.

Provides for the maintenance and repair of the division's

equipment, request service as appropriate and within level of authority. Investigates reasons for delays; informs others of causes. Distributes

inventories as appropriate; ensures proper storage of same.

Ensures all activities meet or exceed customer expectations. Develops, maintains and enhances relationships with others within and outside

the practices, including practice staff, patients and families, vendors and

others within Brown University Health and outside of Brown University Health.

Demonstrates understanding of job description, performance

expectations and competency assessment plan.

Participates in or leads various teams related to quality

improvement as necessary.

Active participant in practice-related meetings of relevant

clinical departments. Prepares materials for those meetings as requested.

Oversees the referral process and assists with quality

control issues or concerns.

May periodically perform the work of staff on an as needed

basis and to ensure the smooth

Performs other work as assigned.

MINIMUM QUALIFICATIONS:

Bachelor's degree in business or related field or any

combination of education and experience that would provide the required

knowledge, skills, and abilities.

Must have a thorough knowledge of outpatient care services,

referral process, and insurance verification.

Highly developed skills using personal computer tools

including computerized healthcare information system, word processing,

spreadsheets and presentation applications.

Strong managerial skills, including coaching and mentoring.

EXPERIENCE:

Five years overall experience which includes comprehensive

experience with in-depth knowledge of outpatient services, customer services,

and registration process, preferably gained in a similarly large and complex

healthcare organization. At least three years previous supervisory experience.

WORK ENVIRONMENT AND PHYSICAL REOUIREMENTS:

Work is performed in a typical medical office setting

requiring extensive sitting, standing and walking.

INDEPENDENT ACTION:

Functions independently within established guidelines. Works

in collaboration with department director/physicians.

SUPERVISORY RESPONSIBILITY:

Supervisory responsibility for up to 40 FTEs.

Pay Range:

$52,019.97-$85,820.28

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type:

M-F 8-4:30

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No