Reservation Agent

7 days ago

Orlando, Florida, United States STERLING Full time
Job Type: Full Time
About the Role

The Reservations Agent serves as a key point of contact for customers, providing exceptional service while efficiently managing reservations and resolving time-sensitive issues. This role requires professionalism, attention to detail, and the ability to remain calm in a fast-paced environment.

Key Responsibilities
  • Answer incoming calls and emails promptly and professionally.
  • Assist customers with new reservations, changes, cancellations, and refunds.
  • Collect and process payments accurately.
  • Respond quickly and effectively to timesensitive situations with a strong sense of urgency.
  • Remain calm and composed during adverse or highpressure conditions.
  • Resolve practical problems in situations with limited standardization.
  • Learn and navigate computerized reservation systems to support customer inquiries and bookings.
  • Provide effective conflict resolutions for internal and external customer concerns.
  • Maintain strict confidentiality of customer bookings and personal information.
  • Work independently with minimal supervision while maintaining focus amid distractions.
  • Deliver legendary customer service, ensuring decisions align with both customer satisfaction and company interests.
Reports To:

Reservations Manager

Required Qualifications
  • Excellent proficiency in English with strong verbal, written, and listening skills.
  • High level of accuracy in data entry with strong attention to detail.
  • Proven customer service experience.
  • Prior airline reservations and reservation system experience preferred (Sabre, Interact, Videcom).
  • Technologically savvy with experience using professional software systems.
  • Ability to work flexible schedules, including weekends and varied hours.
  • Basic knowledge of Alaska geography preferred.
  • Ability to work onsite and commute reliably.
Ideal Candidate Profile

The ideal candidate is a professional, dependable individual who works well both independently and as part of a team. They are fast learners who adapts easily to changing priorities, takes initiative to learn new tasks, and is driven to master their role. This position is best suited for someone seeking long-term employment who is genuinely interested in the work, the company, and providing outstanding customer service.

Why You'll Love Working Here

  • Top tier pay dependent on experience (DOE)
  • Join a stable, rapidly growing aviation company
  • Work in an exciting, fastpaced, teamoriented environment
  • Collaborate with knowledgeable, professional, and genuinely enjoyable coworkers
  • Real opportunities for career growth and advancement
Benefits (Full-Time Employees)
  • Medical, dental, and vision insurance
  • Supplemental coverage options
  • Company HSA contributions
  • Competitive PTO plan
  • 401(k)
  • MYIDTravel flight perks

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