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IT Vendor Management

8 hours ago

Des Moines, Iowa, United States Talent Portus Full time

IT Vendor Manager – Des Moines, IA (Hybrid – Onsite Every Wednesday)


Location:
Des Moines, Iowa (Hybrid – Onsite Every Wednesday)


Duration:
6+ Months Contract


Interview Dates:
Dec 15 & 16
(Only submit candidates available these dates)


Priority:
High

About the Role

Seeking an
IT Vendor Manager
to oversee vendor relationships, contract performance, and compliance with state IT standards. This position plays a critical role in ensuring IT vendors deliver high-value, secure, and cost-effective services.

Key Responsibilities

Vendor Relationship Management

  • Build and maintain strong relationships with IT vendors (software, hardware, cloud, IT consulting)
  • Lead vendor performance/business reviews
  • Act as main escalation point for vendor issues and disputes


Contract & SLA Oversight

  • Oversee negotiation, execution, and renewal of IT SOWs
  • Ensure contracts align with legal, financial & operational standards
  • Monitor SLAs, KPIs, compliance, and vendor performance metrics
  • Work closely with legal and procurement teams


Financial & Risk Management

  • Track vendor spend and align with IT budgets
  • Identify and mitigate vendor-related risks (cybersecurity, data privacy, operational continuity)
  • Support audits and IT compliance processes


Change & Issue Management

  • Track vendor issues, escalations, and change requests
  • Support resolution of service disruptions and disputes
  • Document change control approvals


Stakeholder Communication

  • Coordinate vendor meetings, demos, and onboarding
  • Share vendor performance updates, risks, and contract changes

Required Skills (3+ Years Each)

Vendor management for IT services (software, hardware, cloud, consulting)

Tracking SLAs, KPIs, risk metrics & driving corrective actions

Knowledge of IT procurement, cybersecurity, data privacy & accessibility

Strategic vendor portfolio management

Market research for IT technologies & vendor selection

Benchmarking vendor pricing & service levels

Minimum Qualifications

Bachelor's degree +
2 years
of relevant full-time experience.

Work Model


Hybrid – MUST be onsite every Wednesday

Strong preference for
local/nearby candidates