Lounge Attendant

4 days ago

Austin, Texas, United States Hotel San Jose Full time

Bunkhouse is known for creating unique, community-rooted hotel and coffee experiences that go beyond the basics. With a focus on thoughtful design, authenticity, and hospitality, Bunkhouse properties leave a lasting impression on every guest.

Job Summary:

Hotel San Jose is seeking a friendly and attentive Lounge Attendant to welcome and serve guests in the Lounge and Courtyard areas. This role involves seating guests, taking orders, preparing and serving beverages, and ensuring a clean and welcoming environment. Exceptional customer service and a positive attitude are essential.

Key Responsibilities:

  • Ensure immediate response is given to all guest comments and concerns, inform the immediate supervisor of concerns, and assist in implementing corrective measures when necessary.
  • Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction.
  • Greet guests and seat them at tables or in waiting areas.
  • Assign patrons to tables suitable for their needs.
  • Provide guests with menus and water.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Speak with patrons to ensure satisfaction with food and service, and to respond to complaints.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
  • Inform patrons of establishment specialties and features
  • Operate POS systems to accept payments for food and beverages.
  • Prepare receipts after establishments close
  • Coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Take beverage orders from patrons
  • Build cocktails and non-alcoholic beverage for patrons
  • Explain how various menu items are prepared, describing ingredients.
  • Run prepared food & drinks to patrons.
  • Set up and break down the courtyard area to lounge standards.
  • Serve snacks or food items to customers as requested or submit orders to Kitchen.
  • Mix ingredients to prepare and garnish cocktails and other beverages according to Bunkhouse standards when they are in need.
  • Clean glasses, utensils, and lounge equipment.
  • Help plan and organize the menu and operations of the Cocktail Lounge or Bar
  • Collect CC payment for all orders taken.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking or ordering taxis or other transportation for intoxicated patrons.
  • Maintain a high level of cleanliness and safety in the work area.

Qualifications:

  • 1–2 years of hospitality or customer service experience
  • Strong communication and basic math skills
  • Familiarity with POS systems
  • TABC Certification required
  • Ability to work in a fast-paced, team-oriented environment

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Types: Part-time, Temporary, Seasonal

Pay: $9.00 per hour

Work Location: In person

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