Senior Office Associate

3 days ago

New York, New York, United States Wildlife Conservation Society Full time

Job Description
**Position: Senior Office Associate

Reports to: Manger, VIP Experiences

Positions Managed: N/A

Location: Bronx Zoo

Department: Visitor Services

Scope: Bronx Zoo, New York Aquarium

Position Type: Part Time

Job Summary: Major Responsibilities:

Developing a thorough understanding of Wild Encounters programs, policies and guest

experience, to provide appropriate visit information and assist VIP guests with planning

their zoo visit or virtual experience.

Performing professional customer service and reliable administrative tasks with accurate

order processing, and clear communication with guests and staff.

Working collaboratively within and across department teams including, but not limited to,

Guest Relations, Groups Sales and Membership.

Maintaining accurate knowledge of general park attractions and amenities. Answer questions

and provide information to help create highly satisfying visitor experiences, in accordance

with WCS standards of guest service.

Up-sell other unique experiences, programming, and/or annual Membership options, to help

cultivate long-lasting relationships with clients and WCS.

Assist with VIP programming needs including but not limited to guest check-in, escorting

guests, and driving VIP vehicles.

Aid in preparations for the day, including but not limited to: performing roster checks,

creating roster reports, monitoring new ticket sales and supporting Host operations.

Assist in programming and managing events in Gateway system.**
EOE, D/M/F/V

Qualification Requirements
Job Qualifications:

  • High School Diploma or equivalent required.
  • Demonstrated strong written and verbal communication skills.
  • Proficient in Microsoft Office Programs, Word and Excel a must, PowerPoint a plus.
  • Knowledge of Gateway Ticketing System and Salesforce Service Cloud a plus.
  • Ability to work independently as well as within a team.
  • Ability to work a flexible work schedule, may including holidays and weekends.
  • Prior experience and knowledge of Bronx Zoo property and Wild Encounter policies and
  • operations preferred

Salary Range
$20.50/HR

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