Sales Associate

ESSENTIAL EXPECTATIONS

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding.  Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, And Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued.  The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone's job.  Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe.  Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONS

Position Summary  

The Sales Associate assists the Store Management Team in overall operations of the store to maximize collections, production, sales, salvage, and customer service. 

Responsibilities 

•    Ensures that quality customer service is presented and provided in a timely and courteous manner to all customers, donors, and other team       members.
•    Maximizes sales performance through proper presentation of merchandise.
•    Adheres to proper cash handling policies and procedures. 
•    Works assigned department straightening, cleaning, stocking, colorizing, and pulling goods daily. 
•    Handles minor customer complaints and concerns in an effective manner.
•    Assists in any assignments designated by the management team. 
•    Ensures that the store surrounding premises are kept clean and free of safety hazards, and that safety procedures are understood and followed by all team members. 

Core Competencies

• Job Knowledge: Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations.  Follows policies, procedures, and safety protocols.
• Dependability: Meets deadlines and works autonomously.  Focused, punctual, and maintains consistent attendance.  Accountable and can be relied upon during challenging and unexpected situations.
• Service Oriented: Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills.  Establishes and maintains effective relationships.  Meets quality standards and evaluates customer satisfaction and results.  
• Teamwork: Works collaboratively and respectively with others and is sensitive to team member engagement. Communicates openly seeking and providing support.  Shares knowledge, provides assistance, and contributes well as a leader, facilitator, or participant. Accountable to team.

Job Specific Competencies    

• Initiative: Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identifies new opportunities before being asked.
• Integrity & Trust: Displays honest, fair and ethical traits. Accountable and maintains authentic and responsible behavior. Treats people with respect. Maintains confidentiality and inspires trust of others. 
• Patience: Accepts or tolerates delays or problems without becoming anxious or unprofessional. Steadfast despite opposition, difficulty or adversity. Maintains ability to meet goals, sustain services, collaborate with coworkers, and over come obstacles. 
• Sales Skills: Demonstrates skills and methods used in selling, persuading, promoting goods. Profit oriented. Aware of competition strategies and tactics in the marketplace. Aggressively makes decisions and realizes business implications. Knows product and understands Goodwill practices and trends affecting the workplace.  

Environmental Factors 

•    Duties will be conducted at the retail store, warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair, and sometimes humidity. 

Physical Factors

•    Able to lift, carry, push, and pull and minimum of 50 pounds.
•    Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling. 

Education, Experience and Requirements

Required

• Proven reliability in meeting attendance expectations. 
• Must be able to continuously perform repetitive work, at a set pace. 
• Must possess strong interpersonal skills with excellent communication skills. 
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility. 

Preferred

• High school/ GED completion preferred.
• Bilingual (English and Spanish a plus)