Patient Care Coordinator

Kentown Animal Hospital is where you will find your professional home, dedicated to delivering exceptional small animal care in Parma Heights, Ohio. We are proud to be an AAHA Accredited practice, a distinction that reflects our commitment to upholding the highest standards in veterinary medicine and patient safety. Our dedication is recognized by the community, evidenced by our excellent 4.6-star Google rating. We are searching for passionate new teammates ready to embrace a collaborative culture where you are supported to do your best work every single day. When you join Kentown Animal Hospital, you become part of a network that prioritizes your professional success and long-term career growth. We believe in actively investing in our teammates, offering robust continuing education opportunities and specialized internal programs designed to help you achieve your career goals, whether that means becoming a credentialed technician or moving into a leadership role. You will find a highly collaborative environment focused on open communication, ensuring you feel supported and equipped throughout your entire workday. Your ability to deliver high-quality, comprehensive small animal care is paramount to our mission. While working at Kentown, you gain immediate access to internal specialty consultations and medical resources across our broader organizational network. This access empowers our veterinarians and technicians to tackle complex cases with confidence, knowing expert guidance is readily available. We strive to maintain modern facilities and state-of-the-art equipment that supports advanced diagnostics and treatment protocols, empowering you to continuously grow your medical skills. Parma Heights is a welcoming, established community situated just south of Cleveland, offering a desirable blend of suburban living with accessible big-city amenities. You will find easy access to major metropolitan resources, cultural institutions, and major sports teams, while enjoying the lower cost of living and practical pace of a friendly residential neighborhood. Whether you are looking for extensive outdoor recreation or a quick, manageable commute, Parma Heights offers a comfortable and convenient setting for you to settle in and grow your career.

Kentown AnimalHospital has an opportunity for a Patient Care Coordinator (PCC) to join our team Kentown AnimalHospital provides our community, with high-qualityveterinary caredesigned to maximize your pets quality of life. We know just how special your cat or dog is to your family, so we treat them with personalized medicine tailored to their unique needs. At our full-serviceanimalhospital, we have the ability to care for your pets every need throughout every stage of life. Location: ¯6395 Pearl Road Parma Heights, Ohio 44130 Shift Details: This is a full time position (30+ hours/week) Would be working 4 days M-F and 2-3 Saturdays every month. Pay Range: $ $17.00 (based on experience) What We Are Looking For: Our Patient Care Coordinator is the liaison between the staff and our valued clients. The ideal candidate for this position requires excellent verbal communication skills to effectively convey the importance of veterinary care to clients. Strong active listening skills are essential for addressing client questions and concerns. Emotional intelligence and social awareness are highly valued traits. Additionally, the role demands the ability to multitask in a fast-paced environment. What We Offer: A dynamic and supportive team environment where collaboration and compassion are valued. Opportunities for growth and advancement within our rapidly expanding practice. Get the work-life balance you deserve with a great schedule Competitive compensation and benefits package, including medical, dental, and vision coverage. 401K plan with company match Job Summary: The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.

Essential Functions: - Maintains and upholds the Core Values and Mission Statement of MVP. - Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions. - Warmly welcomes clients upon their arrival and escorts them to the exam room. - Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable. - Creates, presents, and explains treatment plans in accordance with the veterinarian's directions. - Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital. - Schedules follow-up appointments and future wellness visits. - Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary. - Clearly explains discharge instructions and addresses client inquiries. - Handles client checkouts and collects payments in the exam room. - Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results. Additional Functions: - Performs other related duties as assigned.