Ticket Sales Account Executive

JOB SUMMARY:

The Ticket Sales Account Executive role will build, strengthen, and maintain authentic relationships with individuals and businesses through essential communication (in-person, phone, text, or e-mail) to sell varying single game, group, premium, and season ticket packages.

DUTIES & RESPONSIBILITIES:

• Meet or exceed annual ticket sales goals including season tickets, group and premium rentals, mini plans, and any other ticket sales.
• Consistently prospect new business.
• Setup appointments with prospects and clients and make building relationships a priority.
• Host prospective clients at games.
• Have high-level outbound efforts in contacting leads through company generated or self generated campaigns.
• Be a great teammate.
• Manage the execution of our groups experience, ensure group leaders have everything they need for the game, and visit clients during the game to further build and strengthen relationships.
• Deliver service that is personal, creative, and timely.
• Field, resolve, and document various client requests and concerns utilizing the highest standard of customer service.
• Demonstrate a positive attitude and support company initiatives with peers and customers.
• Adopt change while demonstrating tenacity and resilience.
• Assist in the development and implementation of customized programs, benefits, and events for the client base, including working at Utah Mammoth home games.
• Support the broader sales, service, and marketing functions and objectives of the organization.
• Maintain detailed records in CRM to support service and sales efforts as defined by the organization.
• Work closely with team and arena departments (i.e. food and beverage, parking, facility operations, ticket sales, game operations, marketing, corporate partnerships) to ensure premier entertainment experiences for the season ticket account base and other guests.
• Assist with group game day responsibilities.
• Protect the reputation of the company.
• Exemplify the Utah Mammoth mission and values: transparent, all in, community obsessed, one team, and scrappy.
• Accept other duties, as assigned.

COMPETENCIES:

• Customer Focused - Building strong customer relationships and delivering customer-centric solutions.
• Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Action Oriented - Takes action by taking on new opportunities and rough challenges with a sense of urgency, high energy, and enthusiasm.
• Manages Conflict - Handling conflict situations effectively, with a minimum of noise.
• Demonstrates Self-Awareness - Using a combination of feedback and reflection to understand strengths and weaknesses while actively seeking to improve them.

QUALIFICATIONS:

• Bachelor's degree or the equivalent training and experience.
• Minimum of 1-3+ years experience in high level sales.
• Shown ability to establish rapport with colleagues and build strong social relationships.
• Needs to be a great teammate who is detail oriented, self-motivated, flexible, engaged, energetic, outgoing, and resilient.
• Possess extraordinary communication skills and the ability to effectively handle conflict.
• Be analytical and possess creative problem solving and decision-making skills.
• Ability to organize and prioritize workload in a fast-paced environment.
• Strong technology skills; proficient in Microsoft applications: Word, Excel, Access, and Outlook.
• Knowledge of inventory management software and CRM is a plus.
• Able to work a flexible schedule when required; availability and willingness to work extended hours, including nights and weekends, and be on-call as necessary.

PHYSICAL DEMANDS:

• This person must be able to communicate and express themselves both written and verbally.
• This person must be able to observe, inspect, estimate, and assess.
• This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
• This person must be able to lift 20 lbs.

Utah Mammoth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and Utah Mammoth reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.