Senior Solutions Engineer

1 day ago

New York, New York, United States Viam Full time

Viam helps companies unlock the power of AI, data and automation in the physical world. We provide a single platform for engineers of all disciplines to solve problems together and build solutions that are fast and future-proof. Viam powers solutions across robotics, food and beverage, climate tech, marine, industrial manufacturing, and more. Founded in 2020 by former MongoDB co-founder and CTO Eliot Horowitz, Viam is headquartered in New York City.

Senior Solutions Engineer (Robotic Sanding)
Location: NYC HQ (Hybrid) or Remote with Travel (~25%)

Viam is hiring a Senior Solutions Engineer to support the deployment and evolution of our surface finishing systems at industrial customer sites. This role sits at the intersection of software, hardware integration, and field deployment—you'll play a critical role in making sure our systems are working reliably in the real world, and that our customers are successful.

As part of the Solutions Engineering team, you'll work closely with software engineers, operators, and customer stakeholders to identify problems, design solutions, and drive the iterative improvements needed to scale our robotic sanding and other surface finishing deployments. You won't just be supporting the system – you'll be shaping it.

You'll be:
  • Owning the setup, delivery, and testing of onsite demo robots—validating performance in customer environments and capturing feedback to guide early iteration
  • Supporting the configuration, deployment, and reliability of production robotic sanding systems at customer sites
  • Investigating performance issues across software, hardware, and customer environments, and driving solutions in the field
  • Collaborating closely with internal engineering teams to validate motion execution, sanding workflows, and system behavior
  • Coordinating with Operators and customer teams onsite to keep deployments on track and aligned with expectations
  • Translating real-world observations into clear, actionable feedback for product and engineering teams
We're looking for someone who:
  • Brings strong technical problem-solving skills and is comfortable debugging across layers: software, edge hardware, sensor input, etc.
  • Communicates clearly and confidently with both internal teams and customer stakeholders
  • Has 5+ years of experience in technical field engineering, automation deployment, robotics integration, or similar pre/post-Sales roles
  • Is excited to travel (~25%) and spend meaningful time in industrial settings—learning from real environments
  • Is energized by ambiguity and enjoys getting things working in the real world
Bonus points for:
  • Experience with robotic arms such as Yaskawa, UR, Fanuc, or ABB
  • Familiarity with ROS, Linux, or computer vision
  • Exposure to manufacturing or industrial environments with active production constraints
  • Ability to contribute to early-stage design conversations around solution architecture and feasibility
Full-time Benefits:
Viam's base salary range for this role is posted above. Your exact offer will vary based on factors, including experience level, skillset, market location, and balancing internal equity relative to peers at the company. We recognize that the person we hire may be less experienced, or more senior, than this job description as posted. In these situations, the updated salary range will be communicated to you as a candidate. In addition to cash compensation, Viam offers a comprehensive Total Rewards package that includes equity grants, health benefits, and more.
  • 100% covered medical/dental/vision insurance plans, commuter benefits
  • 25 days paid vacation and generous holiday observances
  • Free lunch every day that you're in the office
  • One Medical Membership
  • Citi Bike memberships
  • Monthly wellness stipend to be used for a variety of fitness-related items like gym memberships, fitness classes, fitness equipment, and more
  • Paid parental leave
  • Reproductive Health Benefits, including Fertility Benefits and Abortion Access Travel Benefits
Values:
  • Vision Driven
  • Collaborate Openly
  • Act Decisively
  • Succeed Through Diversity
  • Hold Ourselves Accountable
  • Lead with Curiosity
To all recruitment agencies: 
Viam does not accept unsolicited agency resumes or calls from recruitment agencies or search firms. Please do not forward resumes to our jobs alias or Viam employees. Viam is not responsible for any fees related to unsolicited resumes.

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