Director of Residential Services

Job Summary
The Director of Residential Services is charged with ensuring respectful, compassionate, survivor-centered responses to all persons seeking residential and/or hotline services, as well as overseeing services to survivors of domestic violence and their families residing in all YWCA residential programs. The Director of Residential services is responsible for cultivating the strengths, professional growth, and leadership of all staff under her/his supervision.

Education Requirements & Additional Qualifications

• MA, MPA, MSW or related degree, LCSW preferred.
• Residential domestic violence work experience required.
• Minimum 5 years counseling and supervisory experience.
• Significant knowledge and sensitivity to issues of domestic violence and homelessness and the intersections of DV with other oppressions required.
• Familiarity with addiction issues, welfare advocacy and immigration law.
• Commitment to the Mission of the YWCA Union County, empowerment of women and elimination of racism.
• Must be bilingual (English and Spanish speaking).
• Must demonstrate cultural competency through either experience or education.

Additional Requirements

• Excellent verbal, written, and public speaking skills.
• Knowledge of computer programs including but not limited to Microsoft Office Suite (Word, Excel, Power Point, Outlook).
• Bilingual in Spanish.
• Valid Driver's License and reliable transportation.
• Maintain flexibility in schedule to meet client needs.
• Be available for some evenings and weekends.
• Occasional second or third shift work may be required.

Essential Job Duties

• Responsible for the overall management of residential services including the shelter program, Supportive housing, and hotline.
• Responsible for actively creating a safe, empowering living environment for all residential clients.
• Provide supervision to the following position: Shelter coordinator, Child Advocate, Shelter counselor, Supportive housing case manager and facilities staff.
• Responsible for supervising and/or developing the following services: crisis intervention, residential counseling, advocacy, case management and residential workshops.
• Ensure adequate scheduling and staffing of shelter and housing programs.
• Provide oversight of on-call schedule for residential department and 24-hour availability to residential staff for crisis or emergencies.
• Oversee the provision of adequate food supply and requirements.
• Communicate with supervisor and finance director to ensure the maintenance and cleanliness of the residential facilities.
• Responsible for program attendance and participation in agency meeting requirements i.e., monthly staff meeting, case review, Directors Meeting, NJCEDV, CEAS and others as required.
• Complete timely performance evaluation of staff.
• Ensure adequate training for all direct care staff.
• Support the professional development of staff, as well as personal development.
• Responsible for assisting the Assistant Executive Director with the development of shelter policies and programs.
• Responsible for ensuring compliance with all funder requirements and for maintaining appropriate client files.
• Responsible for the collection of data and generation of monthly and other required statistical reports.
• Recommend and participate in the development of new programs as needed.
• Completes foundations and corporate grants and reports.
• Maintain relationships with funders and donors.
• Coordinate donations and partnership with community organizations.
• Manage department budget in collaboration with Director of Finance.
• All positions within the shelter will be trained for answering the hotline, and for coverage of backup shifts.

Secondary Job Duties

• Attends staff meetings, conferences and trainings as directed
• Represent agency as required at community events, health fairs, etc.
• Conduct outside presentations as required.
• Maintain flexibility in schedule and activities to meet needs of Residential department.
• Other duties as assigned by supervisor.

NOTE: This job description is a broad outline of the responsibilities and duties of the Director of Residential Services and will be amended as needed to meet the program priorities of the YWCA Union County and their ensuring work requirements. This job description should not be construed as a contract.
The Mission of the YWCA-USA
The YWCA is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

YWCA Eastern Union County Core Values

Commitment
to the mission and working together for the well-being of the community

Integrity
in relationships, practices, and decisions.

Respect
for each one's roles, diversity, and viewpoints.

Compassion
in understanding, attitude, and action.

Empowerment
to create positive choices, recognize potential, and reach goals.

Excellence
in practice and expectation.