Call Center Agent – Clinical Research

6 days ago

Baltimore, Maryland, United States Revel Staffing Full time
A confidential clinical research organization is urgently hiring a Call Center Agent – Clinical Research to support recruitment for early-phase clinical trials.
 
You will be the first point of contact for potential study volunteers, ensuring calls are handled efficiently, professionally, and in full compliance with regulatory guidelines.

Key Responsibilities

  • Volunteer Recruitment & Coordination

    • Handle high-volume inbound and outbound calls and emails to recruit participants for clinical research studies.

    • Follow study-specific telephone scripts to pre-screen potential volunteers and explain eligibility requirements.

    • Schedule screening appointments and accurately enter participant data into the volunteer database (ClinBase or equivalent).

    • Track and report recruitment progress, escalating efforts as needed to meet enrollment goals.

  • Compliance & Documentation

    • Review clinical trial protocols and assist in creating recruitment documents (scripts, study fact sheets, call strategies).

    • Maintain strict confidentiality of participant information in alignment with HIPAA, and Good Clinical Practices (GCP).

    • Accurately log all communications and update participant records in real time.

  • Team Collaboration

    • Participate in daily team meetings to provide updates on recruitment status.

    • Communicate openly with screening teams and management to coordinate appointment times and recruitment strategies.

    • Assist in performance reviews and contribute to a positive, results-oriented team environment.

Required Qualifications

  • High School Diploma or GED required; Bachelor's degree preferred.

  • Experience: Minimum 2 years of call center, customer service, or clinical research–related work experience.

  • MediClear Certification (or equivalent healthcare compliance credential) required.

  • Strong written and verbal communication skills, with the ability to manage a fast-paced call queue.

  • Proficiency with computer systems, call distribution tools (such as Cisco Enterprise Contact Center), and data entry software.

  • Demonstrated ability to stay organized and maintain accuracy in a high-volume, metric-driven environment.



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