Customer Service Representative

1 week ago

Dallas, Texas, United States Rubican Influence Full time


About us:

We begin each campaign with an extreme focus on the client's product. Each member of our team is assigned to a specific campaign, where he or she develops a comprehensive and intimate knowledge of the client's product. Next is market research. Through this cycle, we tailor a formula for success that seizes the consumer's interest. We then implement our strategy, building relationships with the consumer that results both in retention as well as additional feedback to help us to maintain a creatively effective campaign.

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

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