App Support Technician

Responsibilities
Kforce has a client in Austin, TX that is seeking an App Support Technician. This is an additional head count position. The App Support Technician will provide essential support to the manu floor, addressing various needs such as coordinating and delegating tasks, troubleshooting IT issues, maintaining printers, reviewing SOPs, processing data, and delivering tactical support for implementing changes. The ideal candidate will be able to effectively lead and motivate the team, fostering strong, positive relationships to build a cohesive and successful group. Day to Day:

• Work with multiple departments in high pressure urgent need scenarios
• Resolve issues swiftly and accurately, ensuring tasks are completed and prioritized effectively
• Diagnose and resolve technical issues related to applications, software, and systems promptly to minimize downtime
• Perform repetitive detailed assignments and data processing tasks
• Collaborate with multiple departments in high-pressure situations
• Act as the primary contact for incident management, coordinating the resolution of critical system issues
• Troubleshoot basic network, software, and hardware related problems
• Maintain comprehensive documentation of issues, solutions, and user guides to streamline future support processes
• Prioritize and resolve multiple tasks efficiently in urgent scenarios

Requirements

• 2+ years of experience troubleshooting basic network, software, and printing issues
• Proficient with Microsoft Excel, SQL and basic Python
• Strong knowledge of Windows OS and Microsoft enterprise environments
• Familiarity with configuring and printing using ZPL language on printers
• Familiarity with Manufacturing Execution Systems (MES)
• Ability to remain composed in high-pressure, urgent situations while managing competing demands
• Flexibility to work weekends and any shift
• Ability to carry heavier work equipment and stand or walk for extended periods on the production floor while troubleshooting issues

Bonus Experience

• Team Lead experience
• Troubleshoot/worked with Zebra printers
• Knowledge of SQL queries and Splunk queries is a plus
• Experience working with PLC, Ignition is a plus
• Experience in a warehouse or factory

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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