Customer Service Representative

2 weeks ago

Atlanta, Georgia, United States Nitelines Usa Full time

Established in 1994, NiteLines USA has successfully delivered contract support services to more than 144 government institutions and medical treatment facilities across the country. We're a dynamic and growing organization, offering a wide range of employment opportunities. We are seeking professionals and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. Work with a dedicated and caring organization and start doing your life's best work.

Customer Service Representative

Pay rate: $17.00 per hour or $19.00 per hour for fluently bi-lingual.

Location: 2595 Century Pkwy NE Atlanta, GA. Hybrid position; will work from the office for the 2 months.

Duties:

  • Under supervision, the Customer Service Representative responds to customer telephone calls in a call center environment concerning account maintenance, state tax refund inquiries and Georgia Tax Center password resets. 
  • This position also handles inquiries regarding online state registration requirements in The Georgia Tax Center (GTC). 
  • Performs light to moderate research using online web tools. 
  • The Customer Service Rep must also maintain a working knowledge of current tax laws and policies and remains abreast of revised policies, procedures, regulations and tax laws to accurately educate, advise and direct internal and external customers.

Responsibilities:

  • Assist customers either by phone or in person.
  • Review confidential tax information.
  • Provide account maintenance according to tax laws and policies and procedures.
  • Provide customer support for online self-service functions through the Georgia Tax Center.
  • Provide knowledgeable and accurate information in a timely and friendly manner.
  • Use of technology for advanced support.

Minimum qualifications:

  • High school diploma or GED AND six months of call center experience handling customer questions, complaints and/or providing information.
  • Customer Service: Ability to appropriately address customer issues, in the interests of achieving customer satisfaction and respecting business needs.
  • Results Orientation: Ability to identify the most appropriate method for completing a project or reaching a goal.
  • Ability to evaluate all the relevant aspects of a situation, such as potential consequences, and make an appropriate decision 
  • Ability to accept responsibility for one's actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success State of Georgia Department of Revenue.

Preferred qualifications:

  • Experience working with Georgia Department of Revenue.
  • Experience working in a high-volume contact service environment.
  • Bilingual in Spanish or second language, with good verbal and written communication skills in English.

All selected applicants for Department of Revenue positions will be subject to a State of Georgia tax records check and a criminal background investigation before final approval to begin work. Additional background processes may be in place for some positions, such as law enforcement. In addition, the highest level of education indicated on the State of Georgia Application for Employment will be verified.

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