Customer Service Rep II

1 week ago

Houston, Texas, United States Porcelanosa Full time

Job Title:

Customer Service Rep II

Reports To:

Customer Service Supervisor

Salary:

Base rate

Benefits:

  • 100% 401K match up to 4%
  • 3-tier medical insurance
  • 2-tier dental insurance
  • Vision insurance
  • Employer paid life insurance
  • Critical illness, hospital indemnity & accident insurance
  • $3,000 tuition reimbursement
  • PTO

Purpose:

Responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. Work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently.

General Description:

  • Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking.
  • Receive, verify and process payments relating to point of sale orders.
  • Perform point of sale order data entry and troubleshooting.
  • Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately.
  • Answer and manage phone calls on a timely basis.
  • Provide administration and sales support to field sales personnel.
  • Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs.
  • Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
  • Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
  • Receive, research, respond, and, if necessary, assist other departments to solve, any and all customer service related issues, including delivery dates and order shortages.
  • Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner
  • Provide certain administration/sales support to regional field sales personnel.
  • Other duties as assigned.

Job Requirements:

  • 3-5 years of related experience in customer service, preferably in a warehouse or logistics environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Knowledge of Microsoft Office Suite and experience working with inventory management systems.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Computer focused to learn internal system as well as other web-based processing systems.
  • Able to identify problems providing prompt resolution.
  • Work with product returns, processing credits, submitting claims with shipping carriers.
  • Multi-task; comfortable working with a fast paced environment; able to set priorities.

8:00 AM - 5:00 PM

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